Gracie Piatkoff
Woodburn,OR
Summary
Upbeat, customer-focused Sales Associate with excellent sales, service and interpersonal skills. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alaska Bear Adventures
Homer, Alaska
05.2026 - Current
- Assisted customers with flight arrangements and reservations.
- Maintained accurate records of customer interactions in systems.
- Provided information on services, pricing, and policies to clients.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Atlantic Aviation
Aurora, Oregon
12.2024 - 04.2026
- Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
- Collaborated with team members to identify improvements in service quality and streamline processes.
- Answered customer inquiries and provided accurate product and service information, ensuring clarity and understanding.
- Assisted customers with flight arrangements and reservations.
- Collaborated with team members to improve service quality and efficiency.
- Coordinated with flight crews to ensure timely service delivery.
- Maintained accurate records of customer interactions in systems.
Office Assistant
LIC Painting
Woodburn, Oregon
11.2022 - 09.2023
- Managed appointment scheduling for clients and contractors.
- Assisted in organizing office supplies and maintaining inventory levels.
- Coordinated communication between team members and external vendors.
- Handled customer inquiries via phone and email promptly and professionally.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
Barista /Fast Food Cook
From Russia With Love
Hubbard, OR
10.2020 - 11.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Ensured cleanliness and organization of coffee shop environment to enhance customer experience.
- Engaged with customers to create a welcoming atmosphere in the café.
- Accurately processed customer payments using point-of-sale systems to ensure efficient transactions.
- Interacted with customers to foster a welcoming atmosphere in the café.
- Processed customer payments accurately using point-of-sale systems.
- Prepared food items according to health and safety standards.
- Maintained cleanliness in food service areas and equipment.
- Assisted customers with menu selections and special requests.
- Stocked inventory and organized supplies for daily operations.
- Monitored food quality and freshness throughout service periods.
- Followed recipes to create consistent meal presentations and flavors.
Education
High School Diploma -
Canby High School
Canby, ORSkills
- Customer service
- Customer assistance
- Transaction processing
- Payment processing
- Inbound and outbound calling
- Appointment scheduling
- Sales closing
- Account management
- Planning and coordination
- Multi-task management
- Time management
- Organization
- Attention to detail
- Problem resolution
- Conflict resolution
- Teamwork
- Team collaboration
- Active listening
- Relationship building
- Travel coordination
Timeline
Customer Service Representative
Alaska Bear Adventures
05.2026 - Current
Customer Service Representative
Atlantic Aviation
12.2024 - 04.2026
Office Assistant
LIC Painting
11.2022 - 09.2023
Barista /Fast Food Cook
From Russia With Love
10.2020 - 11.2022
High School Diploma -
Canby High School