Gracieuse Louis
Port Saint Lucie,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
Martin County
07.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Greeted customers and listened closely to problems described to determine solutions.
Teaching Assistant
Broward County School Board
08.2018 - 06.2023
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted in organizing activities and providing support to children with special needs.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Education
Associate of Science - Behavioral Sciences
Institution Jude D'aout
Port Au Prince Haiti01.2011
Skills
- Understanding and empathizing with clients’ experiences and perspectives, crucial for building trust and effectively supporting them
- Flexibility in responding to the changing needs of clients and adapting intervention strategies accordingly
- Ability to work effectively within multidisciplinary teams, contributing to cohesive treatment plans and shared goals
- Skilled in developing and implementing behavioral intervention plans
Languages
English
Full Professional
Creole
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Lead
Martin County
07.2023 - Current
Teaching Assistant
Broward County School Board
08.2018 - 06.2023
Associate of Science - Behavioral Sciences
Institution Jude D'aout
Similar Profiles
Nick BadaloNick Badalo
HVAC Technician at Martin CountyHVAC Technician at Martin County
Kaley PerriKaley Perri
Ocean Rescue Lifeguard at Martin CountyOcean Rescue Lifeguard at Martin County
Madison MilitelloMadison Militello
Correctional Officer at Martin CountyCorrectional Officer at Martin County
Brian BonserBrian Bonser
Traffic Signal Technician - Foreman Electrician at Traffic Control Devices Inc.Traffic Signal Technician - Foreman Electrician at Traffic Control Devices Inc.
Amos SmithAmos Smith
Armed Security Officer at Allied Universal Security ServicesArmed Security Officer at Allied Universal Security Services