Gracy Alarcon
Tacoma,WA
Summary
Experienced Human Resources Professional specializing in employee benefits and leave administration. Manages FMLA and LOA processes to ensure timely and accurate leave request processing. Develops standard operating procedures and resolves complex leave issues while providing clear guidance to stakeholders. Committed to maintaining confidentiality and delivering exceptional support to employees.
Overview
1
1
Language
13
13
years of professional experience
Work History
Team Lead
First Financial Group
El Paso, Texas
08.2016 - 08.2026
- Facilitated team meetings to review project updates and address operational challenges.
- Developed standard operating protocols to enhance efficiency.
- Monitored team performance, providing regular constructive feedback.
- Conducted performance evaluations, delivering coaching for team development.
- Recruited qualified candidates for open positions to strengthen workforce.
- Delegated tasks with clear priorities, enhancing workflow effectiveness.
- Managed project timelines, ensuring timely completion of deliverables.
- Managed FMLA claims process from initiation to completion.
- Reviewed employee documentation for accuracy and completeness.
- Communicated with employees regarding FMLA rights and responsibilities.
- Provided training and support to staff on FMLA policies and procedures.
- Maintained confidential records and updated employee information regularly.
- Trained new staff in relevant processes and procedures.
- Monitored team progress and enforced deadlines.
- Developed monthly reports detailing operational performance metrics for senior management.
Customer Service Representative
PaperChase Printing Company
El Paso, Texas
12.2013 - 07.2016
- Resolved customer complaints through effective communication and problem-solving skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed clients about product features and options during sales consultations.
- Managed order processing and coordinated with production teams for timely fulfillment.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong customer relationships to encourage repeat business.
Education
Paso Del Norte
05-2010
Skills
- Employee recruitment
- Performance evaluation
- Performance metrics
- Task delegation
- Team leadership
- Team management
- FMLA management
- Customer relationship management
- Employee training
- Microsoft Office
- Effective communication
Languages
Spanish
Professional
Timeline
Team Lead
First Financial Group
08.2016 - 08.2026
Customer Service Representative
PaperChase Printing Company
12.2013 - 07.2016
Paso Del Norte