Gracynn Burnes
Newark ,DE
Summary
Energetically contributed to the Chesapeake Inn Restaurant and BBC Tavern and Grill, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in time management and team collaboration, excelling in fast-paced environments, ensuring all areas of work are immaculate and guests feel valued. Prioritization of a detail-oriented and empathic approaches to situations significantly improve guest experiences.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Busser
Chesapeake Inn Restaurant
2024.05 - 2024.07
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted servers in providing efficient service for improved guest experiences.
Hostess
BBC Tavern and Grill
2022.11 - 2023.01
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Some College (No Degree) - Psychology
University of Colorado At Boulder
Boulder, CO 2024.08 - 2028.05
High School Diploma -
Archmere Academy
Claymont Delaware 06.2024
Skills
- Time Management
- Team Collaboration
- Cleaning procedures
- Effective problem solving
- Customer Service
- Patience and Empathy
- Detail Oriented
Certification
- First Aid/CPR Certified
Timeline
Some College (No Degree) - Psychology
University of Colorado At Boulder
2024.08 - 2028.05
Busser
Chesapeake Inn Restaurant
2024.05 - 2024.07
Hostess
BBC Tavern and Grill
2022.11 - 2023.01
High School Diploma -
Archmere Academy
- First Aid/CPR Certified
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