GRADEN HANSEN
Grove,OK
Summary
Results-driven senior operations director with nearly 30 years of experience managing large, multi-site service operations in regulated, deadline-driven environments. Proven success overseeing $60M+ line of business, leading geographically dispersed teams, and building long-term client and vendor partnerships. Strong background in budgeting, forecasting, contract negotiation, team building and operational transformation.
Overview
29
29
years of professional experience
Work History
Senior Operations Director
Fidelity National Information Services (FIS)
01.2007 - Current
- Executive oversight of 13 operations centers across the US
- Ownership of $60M+ P&L including operational and capital budgets
- Senior client contact for 150+ banks and 10,000+ end users
- Capacity planning, workforce optimization, and performance management
- Contract construction, negotiation, and compliance
- Leadership of internal and customer-facing projects
- RFP responses, solution development, and executive presentations
Site Manager
Fidelity National Information Services, FIS
Lenexa, KS
01.2003 - 01.2007
- Managed over 100 employees in a high-volume outsourcing environment
- Budgeting, forecasting, staffing, and customer communications
- Led implementation of imaging services for about 80 financial institutions
- Managed consolidation of two operations centers following acquisition
Site Manager
Fidelity National Information Services, FIS
Cedar Falls, IA
01.1997 - 01.2002
- Managed teams of up to 10 employees
- Budgeting, forecasting, scheduling, and SLA compliance
- Client communications in deadline-driven operations
Marine Sales Consultant
Kennedy Marine
Cedar Rapids, IA
01.2002 - 01.2003
- Retail sales of boats and marine equipment
- Nearly $1M in sales during first year
- Developed repeat customer relationships
Education
Marketing Studies
Upper Iowa University
Marketing Studies
Hawkeye Community College
Diploma - undefined
East Waterloo High School
Skills
- Multi-Site Operations Management
- P&L Ownership
- Budgeting & Forecasting
- Client Relations
- Contract Negotiation
- RFP Responses
- Capacity Planning
- Process Improvement
- Team Leadership
- Vendor Management
Timeline
Senior Operations Director
Fidelity National Information Services (FIS)
01.2007 - Current
Site Manager
Fidelity National Information Services, FIS
01.2003 - 01.2007
Marine Sales Consultant
Kennedy Marine
01.2002 - 01.2003
Site Manager
Fidelity National Information Services, FIS
01.1997 - 01.2002
Marketing Studies
Hawkeye Community College
Diploma - undefined
East Waterloo High School
Marketing Studies
Upper Iowa University