Gradi Obede
Euless,TX
Summary
Dynamic customer service professional with a proven track record at Mks Connection, excelling in conflict resolution and fostering customer loyalty. Skilled in data entry and critical thinking, I effectively managed high-stress situations, enhancing customer satisfaction and operational efficiency. Committed to team collaboration and continuous improvement in service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mks Connection
03.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Replenishment Associate
CTDI
08.2023 - 02.2024
- Utilized company software to manage inventory data, monitor sales trends, and generate accurate reports for management review.
- Expedited product retrieval process for customers seeking specific items not readily available on the sales floor through diligent backroom organization practices.
- Collaborated with team members to improve overall store operations and customer satisfaction levels.
- Reduced out-of-stock occurrences by closely monitoring inventory levels and promptly reordering products when necessary.
Repair Technician
Reconext
07.2022 - 08.2023
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Care Giver
Chrystal Learning Center
01.2022 - 06.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
CNA - Caring For Others
Ctk Health Care Institute
Irving, TX07.2023
HS Diploma -
Trinity High School
Euless, TX06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint resolution
- Scheduling
- Paperwork processing
- Team development
- Data collection
Accomplishments
Best employee of the month
Languages
French
Native or Bilingual
Lingala
Native or Bilingual
Timeline
Customer Service Representative
Mks Connection
03.2024 - 05.2025
Replenishment Associate
CTDI
08.2023 - 02.2024
Repair Technician
Reconext
07.2022 - 08.2023
Care Giver
Chrystal Learning Center
01.2022 - 06.2023
CNA - Caring For Others
Ctk Health Care Institute
HS Diploma -
Trinity High School
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