Grady Kessler
Victor,NY
Summary
Dynamic customer service professional with proven success at GO Car Wash, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and maintaining professionalism under pressure, consistently delivering satisfactory outcomes for both clients and the company.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
GO Car Wash
07.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bag Room Employee
Midvale Country Club
05.2022 - 08.2022
- Communicated with golf professional staff frequently to determine other daily duties.
- Demonstrated effective communication skills when interacting with guests, addressing inquiries professionally and courteously.
- Maintained clean and organized bag room.
- Cleaned and maintained members' clubs.
Education
No Degree - Finance
Keuka College
Keuka Park, NY05-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Empire 8 President's List
Named to the Empire 8 President's Club List in the fall 2024 semester
Timeline
Customer Service Representative
GO Car Wash
07.2023 - 08.2024
Bag Room Employee
Midvale Country Club
05.2022 - 08.2022
No Degree - Finance
Keuka College
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