Grady Robert Harold
Naples
Summary
Results-driven sales professional with expertise in enhancing client experiences within the luxury market. Skilled in identifying unique client needs and delivering tailored solutions that foster customer loyalty. Contributed to team training initiatives, elevating service delivery and client engagement strategies. Adaptable in high-pressure environments, consistently delivering exceptional service to enhance customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Advisor
Bucherer 1888
Naples
01.2025 - 05.2026
- Guided clients in selecting luxury timepieces and jewelry.
- Cultivated strong relationships with high-net-worth customers.
- Delivered exceptional service through personalized consultations and follow-ups.
- Maintained knowledge of industry trends and product offerings.
- Assisted in training new staff on customer engagement techniques.
- Identified client needs and provided tailored solutions.
- Provided customer service to clients, including answering questions and resolving issues.
Porsche Pro
Porsche of Naples
Naples
09.2022 - 01.2024
- Product Knowledge Specialist tasked with assisting clients in learning how to operate their Porsche as well as tailor the driver experience and vehicle settings to their personal preference.
- Assisted sales team by coordinating test drives, responding to inquiries, preparing vehicles for sale and delivery, and providing dedicated after sales support.
- Acquired hands-on experience in retail operations within Porsche Parts and Boutique, enhancing product knowledge and customer service skills.
- Organized and maintained onsite lot to ensure optimal presentation and accessibility of full vehicle selection.
Education
Rolex Brand Ambassador
Miami, FL03-2025
Tudor Brand Ambassador
Miami, FL08-2025
Certified Porsche Brand Ambassador -
Porsche Cars North America
Atlanta, United States06-2026
CNC Machine Technology -
Lincoln Technical Institute
Mahwah, United States11-2018
Skills
- Client management
- Product Knowledge
- Luxury knowledge
- Customer Satisfaction
- Adaptability
- Quick Learning
Certification
- Certified Rolex Brand Ambassador
- Certified Tudor Brand Ambassador
- Certified Porsche Brand Ambassador, Vigorous training in knowledge of brand history, symbolism, design, and etiquette. 2 Courses of testing with final interview to determine eligibility.
Hobbies and Interests
- Wristwatches
- Luxury Automobiles
- Aircraft
Timeline
Client Advisor
Bucherer 1888
01.2025 - 05.2026
Porsche Pro
Porsche of Naples
09.2022 - 01.2024
Rolex Brand Ambassador
Tudor Brand Ambassador
Certified Porsche Brand Ambassador -
Porsche Cars North America
CNC Machine Technology -
Lincoln Technical Institute