Olivia Stockhausen
West Lafayette,IN
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Third Coast Spice Cafe through exceptional service prioritization and strong multitasking abilities. Expert in team collaboration and handling complaints, ensuring a welcoming dining experience. Demonstrates advanced skills in safe food handling and complex problem-solving, significantly contributing to team success and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Waitress
Third Coast Spice Cafe
05.2021 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
Hostess
Third Coast Spice Cafe
05.2021 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took answered customer questions and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Busser
Third Coast Spice Cafe
05.2021 - 08.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Kitchen Prep Cook
Dunes Learning Center
06.2022 - 08.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
Education
High School Diploma -
Chesterton Senior High School
Chesterton, IN06.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Handling Complaints
- Service prioritization
- Memory retention
- Complex Problem-Solving
- Safe Food Handling
Timeline
Kitchen Prep Cook
Dunes Learning Center
06.2022 - 08.2022
Waitress
Third Coast Spice Cafe
05.2021 - 08.2024
Hostess
Third Coast Spice Cafe
05.2021 - 08.2024
Busser
Third Coast Spice Cafe
05.2021 - 08.2024
High School Diploma -
Chesterton Senior High School
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