Graham Breaux
Metairie,LA
Summary
Accomplished Lead Technician with a proven track record at David LaVie's Air Conditioning LLC, excelling in mechanical troubleshooting and fostering customer rapport. Demonstrated expertise in diagnostic testing and electrical systems, achieving top performance through effective team leadership and negotiation. Skilled in enhancing service quality and operational efficiency, significantly improving customer satisfaction. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages HVACR expertise to manage job functions. Excellent communicator with focus on results.
Overview
5
5
years of professional experience
Work History
Lead Technician
David LaVie's Air Conditioning LLC
07.2022 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Coordinated with vendors for procurement of required parts and materials, negotiating favorable pricing terms.
Lead Technician
Air Tight Construction, LLC
12.2018 - 07.2021
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
- Completed job reports and logs immediately following service calls.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
GED -
Martyn Academy
2801 Bruin Dr, Kenner, LA 7006505.2011
Skills
- Diagnostic Testing
- Mechanical Troubleshooting
- Electrical Systems
- Maintenance and repairs
- Power Tools and Equipment
- Customer rapport
Timeline
Lead Technician
David LaVie's Air Conditioning LLC
07.2022 - Current
Lead Technician
Air Tight Construction, LLC
12.2018 - 07.2021
GED -
Martyn Academy
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