Summary
Overview
Work History
Education
Skills
Activities and Honors
Timeline
Generic

Graham Dykhuis

Raleigh,NC

Summary

Professional with significant experience in claims assessment, conflict resolution, and investigative processes prepared for this role. Expertise in evaluating complex cases, negotiating settlements, and ensuring regulatory compliance. Strong focus on team collaboration and achieving results, adapting effectively to changing needs. Reliable, analytical, and skilled in communication, policy interpretation, and decision-making.

Overview

5
5
years of professional experience

Work History

Casualty Adjuster

North Carolina Farm Bureau Mutual Insurance
05.2024 - Current
  • Conducted meticulous investigations into claims, determining liability and evaluating damages with a 95% accuracy rate, ensuring strict compliance with policy terms.
  • Negotiated favorable settlements with claimants and legal representatives, reducing overall claim costs by 15% while maintaining high customer satisfaction levels.
  • Prepared comprehensive claim reports and documentation, leveraging advanced analytics tools to optimize case resolutions and support legal proceedings effectively.

Server

The Piper's Tavern
05.2021 - 05.2024
  • Efficiently processed and fulfilled over 100 customer orders daily, demonstrating exceptional attention to detail and time management skills.
  • Provided expert recommendations to customers based on their preferences and dietary requirements, enhancing dining experiences and increasing customer loyalty.
  • Mastered restaurant Point of Sale (POS) systems, streamlining order management and processing for improved operational efficiency.

Customer Service Associate

Walgreens
12.2020 - 05.2021
  • Expertly assisted an average of 80 customers daily, addressing inquiries regarding merchandise and company policies with professionalism and accuracy.
  • Efficiently processed and printed over 600 customer photographs per shift, ensuring high-quality results and timely delivery.
  • Consistently delivered exceptional customer service while adhering to company standards and protocols, contributing to positive customer experiences and brand loyalty.

Education

Bachelor of Arts - Economics, Minor: Business Administration

East Carolina University College of Arts and Sciences
Greenville, NC
05.2024

Skills

  • Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, and Access
  • Policy interpretation
  • Teamwork
  • Customer service
  • Problem-solving
  • Computer skills
  • Organizational skills
  • Multitasking

Activities and Honors

  • East Carolina University Dean's List 2020 - 2024
  • East Carolina University Capstone Project 2023 - 2023

Timeline

Casualty Adjuster

North Carolina Farm Bureau Mutual Insurance
05.2024 - Current

Server

The Piper's Tavern
05.2021 - 05.2024

Customer Service Associate

Walgreens
12.2020 - 05.2021

Bachelor of Arts - Economics, Minor: Business Administration

East Carolina University College of Arts and Sciences

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