Michelle Salgado

Franklin Park,USA

Summary

Dynamic and detail-oriented Claims Adjuster with a proven track record in managing complex claims and delivering exceptional customer service. Skilled in analyzing policy coverage, investigating claims, and negotiating settlements to achieve favorable outcomes for clients and the company. Committed to leveraging strong analytical skills and industry knowledge to contribute effectively in a challenging role. Eager to drive results and enhance operational efficiency within a forward-thinking organization.

Overview

years of professional experience

Work History

Casualty Adjuster

Direct Auto Insurance Company

Chicago, IL

01.2022 - 01.2025

Casualty Adjuster for an auto insurance company
Handled first party claims for insureds, Body injury, and uninsured motorists claims
Engaged in direct negotiation to settle claims with attorneys and claimants.
Transferred unresolved cases to American Arbitration Association.
Processed settlement checks efficiently.
Coordinated acquisition of police reports.
Evaluated files and presented offers to attorneys.
Managed incoming calls from insureds, attorneys, and claimant carriers.

Claims Adjuster

Stonegate Insurance Company

Niles, IL

01.2012 - 01.2022

Claims Adjuster at an incoming automotive insurance company
Managed resolution efforts for subrogation and injury claims.
Investigated/ Reviewed the Nature of the Damage Being Claims
Negotiated settlements with attorneys and claimant carriers.
Interpreted accident report forms for multilingual understanding.

Customer Service Representative

American Access

Oakbrook Terrace, IL

01.2009 - 01.2010

Customer Service Representative for an insurance claim company
Ensured high-quality service for clients.
Recorded thorough and accurate accounts of accidents.
Successfully obtained required police reports.
Facilitated the intake process for new loss calls.

Receptionist

Coldwell Banker Real Estate

Evanston, IL

01.2008 - 01.2009

Receptionist
Directed activities of multi-line switchboard system.
Welcomed guests and clients with professionalism and courtesy.
Scheduled appointments for property showings.
Maintained and revised property listings on Multiple Listing Service.

Education

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Wilbur Wright College