Graham Jones
Sales Associate
West Chester,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Year of Post Secondary Education
Work History
Food Preparation Worker
Doc's Meat Market
Hockessin, DE
02.2017 - 08.2017
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Packaged and stored food products following proper handling and preservation methods.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Food Runner
Six Paupers
Hockessin, DE
02.2016 - 08.2017
- Delivered correct food items to tables according to order documentation.
- Organized and replenished supplies at food stations to optimize team performance.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cultivated warm relationships with regular customers.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Greeted customers and provided outstanding customer service.
Waiter
Sedona Taphouse
West Chester, PA
05.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Improved customer satisfaction by making personal recommendations about menu items and drinks to pair together
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Server/Busser/Food Runner
Limoncello Ristorante
West Chester, PA
11.2018 - 01.2021
- Extensive knowledge of the menu to help guide patrons with their questions
- A leader for training employees from vast personal experience
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Clear and precise with my work and interactions with co-workers, synergetic
Deli Associate
Carlino’s Artisanal Food Market
West Chester, PA
11.2017 - 04.2018
- Assist guests by getting their pastries, salads, prepared foods, or sandwiches
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restock the Deli with any food we need for the day and prep for the next day
- Create ideas for specialty sandwiches to sell
Busser
Harry's Savoy
Wilmington, DE
10.2014 - 08.2015
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
Education
High School Diploma -
Avon Grove High School
West Grove, PA 09.2011 - 06.2015
Skills
Report preparation
Multi-line phone talent
Creative problem solving
Strategic sales knowledge
CRM
Guest relations management
Upselling techniques
Item promotion
Additional Information
Active volunteer in 3rd party festival parking organizations.
Timeline
Waiter
Sedona Taphouse
05.2022 - Current
Server/Busser/Food Runner
Limoncello Ristorante
11.2018 - 01.2021
Deli Associate
Carlino’s Artisanal Food Market
11.2017 - 04.2018
Food Preparation Worker
Doc's Meat Market
02.2017 - 08.2017
Food Runner
Six Paupers
02.2016 - 08.2017
Busser
Harry's Savoy
10.2014 - 08.2015
High School Diploma -
Avon Grove High School
09.2011 - 06.2015