Graham Jones
Sales Associate
West Chester,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Year of Post Secondary Education
Work History
Food Preparation Worker
Doc's Meat Market
Hockessin, DE
02.2017 - 08.2017
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Packaged and stored food products following proper handling and preservation methods.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Food Runner
Six Paupers
Hockessin, DE
02.2016 - 08.2017
- Delivered correct food items to tables according to order documentation.
- Organized and replenished supplies at food stations to optimize team performance.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cultivated warm relationships with regular customers.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Greeted customers and provided outstanding customer service.
Waiter
Sedona Taphouse
West Chester, PA
05.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Improved customer satisfaction by making personal recommendations about menu items and drinks to pair together
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Server/Busser/Food Runner
Limoncello Ristorante
West Chester, PA
11.2018 - 01.2021
- Extensive knowledge of the menu to help guide patrons with their questions
- A leader for training employees from vast personal experience
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Clear and precise with my work and interactions with co-workers, synergetic
Deli Associate
Carlino’s Artisanal Food Market
West Chester, PA
11.2017 - 04.2018
- Assist guests by getting their pastries, salads, prepared foods, or sandwiches
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restock the Deli with any food we need for the day and prep for the next day
- Create ideas for specialty sandwiches to sell
Busser
Harry's Savoy
Wilmington, DE
10.2014 - 08.2015
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
Education
High School Diploma -
Avon Grove High School
West Grove, PA 09.2011 - 06.2015
Skills
Report preparation
undefinedAdditional Information
Active volunteer in 3rd party festival parking organizations.
Timeline
Waiter
Sedona Taphouse
05.2022 - Current
Server/Busser/Food Runner
Limoncello Ristorante
11.2018 - 01.2021
Deli Associate
Carlino’s Artisanal Food Market
11.2017 - 04.2018
Food Preparation Worker
Doc's Meat Market
02.2017 - 08.2017
Food Runner
Six Paupers
02.2016 - 08.2017
Busser
Harry's Savoy
10.2014 - 08.2015
High School Diploma -
Avon Grove High School
09.2011 - 06.2015
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