Graham McKenney

• Built strong rapport with customers, fostering loyalty and repeat business.
• Increased customer satisfaction by providing personalized service and product recommendations.
• Handle cash transactions accurately, maintaining accountability for register balances throughout shifts.
• Answer telephone calls to offer information and promote business products.

installing maintaining and repairing heating and ventilation equipment. Identifying maintenance risks on equipment. Diagnosing electrical and mechanical faults for HVAC systems. Cleaning, adjusting, and repairing systems, and performing warranty services.

• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.