Summary
Overview
Work History
Education
Skills
Timeline
Generic

Graham Ovington

Hatfield,PA

Summary

Experienced dispatcher adept at ensuring seamless delivery and customer service processes. Proficient in coordinating schedules, providing clear information to customers, and verifying delivery times. Committed to optimizing logistics and improving service quality.

Overview

5
5
years of professional experience

Work History

Dispatcher/Customer Service Representative

84 Lumber
New Britain, PA
03.2024 - Current
  • Coordinated delivery schedules for multiple project sites efficiently.
  • Facilitated communication between drivers and construction teams to ensure seamless operations.
  • Utilized dispatch software to track shipments and inventory accurately.
  • Addressed logistical issues to sustain workflow continuity and minimize delays.
  • Collaborated with sales teams to fulfill customer orders timely.
  • Maintained organized records of shipments and delivery confirmations diligently.
  • Analyzed routes, traffic, and weather conditions to optimize daily plans and service requirements.

Manager Trainee

84 Lumber
Mount Airy, Maryland
03.2023 - 03.2024
  • Supported sales, customer service, and inventory management, contributing to store profitability.
  • Collaborated with cross-functional teams to devise solutions for complex challenges.
  • Acquired knowledge of company procedures to perform job responsibilities effectively.

Sales Associate

Lowes Home Improvement
Gaithersburg, USA
03.2021 - 02.2023
  • Sold various products by highlighting unique features and educating customers on effective usage.
  • Assisted customers in locating products, providing answers and tailored advice to meet their needs.
  • Resolved customer inquiries and complaints, enhancing satisfaction and loyalty.

Education

B.A. - Political Science and History

UMBC
Baltimore, MD
12-2022

Associate of Arts - General Studies

Montgomery College
Rockville, Maryland
05-2019

Skills

  • Dispatch software
  • Logistics coordination
  • Route planning
  • Urgent delivery coordination
  • Customer relationship management
  • Database maintenance

Timeline

Dispatcher/Customer Service Representative

84 Lumber
03.2024 - Current

Manager Trainee

84 Lumber
03.2023 - 03.2024

Sales Associate

Lowes Home Improvement
03.2021 - 02.2023

B.A. - Political Science and History

UMBC

Associate of Arts - General Studies

Montgomery College
Graham Ovington