Graham Rowland

• Managed all project phases through a CRM completing measurements, details, timelines and requirements.
• Conducted interviews and evaluated candidates for installation technician roles.
• Oversaw territory operations, ensuring alignment with company standards and customer satisfaction.
• Managed team performance through regular coaching and feedback sessions to enhance productivity.
• Supervised job-site safety such as scaffolding up to 22 feet, OSHA compliance, and injury prevention protocol.
• Met with clients post-sale and pre-installation to review project details, expectations, and to test for structural requirements.
• Executed precise site measurements for every project ensuring accuracy to guarantee proper fit and reduce installation errors.
• Created detailed installation plans for installers.
• Troubleshooted mechanical and motorized systems pertaining to screens and awnings.

• Installed ceramic tiles with precision, ensuring alignment and uniformity across various surfaces.
• Executed tile-cutting using specialized tools for custom kitchen and bath installations.
• Performed surface prep, waterproofing, leveling, and grout application with accuracy on multi-million dollar properties.
• Worked closely with senior tile setters, learning advanced technique and maintaining job-site professionalism.

Assisted surgeons and dental students provide free dental healthcare in pop-up clinics in rural areas around Appalachia.

• Stocked and rotated produce to ensure freshness and quality standards.
• Assisted customers with product selection and provided knowledgeable recommendations.
• Maintained cleanliness and organization of produce displays to enhance shopping experience.
• Monitored inventory levels and communicated restock needs to management effectively.

• Researched and documented historical sites for preservation initiatives.
• Assisted in organizing community outreach events to promote awareness of local history.
• Collaborated with team members on restoration projects, ensuring adherence to preservation standards.
• Developed educational materials highlighting the significance of preserved landmarks.