Amanda Eugley
Augusta,ME
Summary
Proactive leader with a strong background in team management and critical problem solving. Known for effective communication and time management skills, ensuring smooth operations and high customer satisfaction in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Territory Supervisor
C.N. Brown Company
Augusta, ME, ME
11.2022 - Current
- Supporting eight energy offices throughout Northern Maine, overseeing daily operations, problem solving, leading the team for success.
- Responding to emergency situations such as hazardous materials spills, company vehicle accidents, reports of propane odor, and more.
- Overseeing the territory fleet of peddle trucks; Maintenance, repairs, estimates, and scheduling. Maintaining good relations with various garages.
- Handling one-on-one customer complaints as needed per office, BBB complaints, and finding the best way to resolve issues for everyone.
- Handling bid inquiries for contract pricing for all fuels.
- Support eight energy offices by being intermediator for main office departments such as accounting, maintenance, and upper management.
Energy office manager
C.N. Brown Company
Augusta, ME
06.2014 - 11.2022
- Overseeing office staff and drivers.
- Accurate daily inventory for bulk plants and peddle trucks.
- Managing customer accounts including but not limited to: Deliveries to account, payments, automatic and scheduled deliveries (using static or julian) degree days.
- Collections- Daily overview of C.O.D. accounts, credit term accounts, and budget accounts past due. Starting the collection process for all past due.
- Creating delivery tickets and scheduling them accordingly, building delivery routes in the most efficient way for the driver to be most productive. Dispatch routes to driver's devices. Troubleshooting drivers' devices when not working properly.
- Payroll for staff
Education
GED -
Wiscasset High School
ME09-2002
Skills
- Customer relationship management
- Fleet management
- Inventory management
- Dispatch coordination
- Bid handling
- Problem solving
- Effective communication
- Team leadership
- Customer service
- Critical thinking
- Time management
- Project management
- Conducting training
- Scheduling maintenance
- Contract negotiation
- Pricing strategy
- Competitor analysis
- Quality control
- Risk management
- Process improvement
- Verbal and written communication
- Staff development
- Team building
- Operations management
- Task delegation
- Staff discipline
- Negotiation
- Staff education
- Attention to detail
- Analytical thinking
- Coaching and mentoring
Affiliations
Hobby photographer, learning to be professional.
Timeline
Territory Supervisor
C.N. Brown Company
11.2022 - Current
Energy office manager
C.N. Brown Company
06.2014 - 11.2022
GED -
Wiscasset High School