Grahm Skinner
Reno,NV
Summary
Driven by a results-focused approach, I leveraged my expertise in machine maintenance and team management at Caesars The Row to elevate casino operations. Recognized for enhancing employee morale and customer service, I significantly contributed to improving guest experiences and operational efficiency, embodying a blend of technical skill and a positive, engaging attitude.
Overview
9
9
years of professional experience
Work History
Assistant Slot Shift Manager
Caesars Entertainment
Reno, NV
08.2023 - Current
- Evaluated staff performance consistently, providing constructive feedback to enhance their growth within the company continually.
- Contributed to the organization''s long-term success by consistently meeting and exceeding performance goals set by senior management.
- Boosted employee morale through recognition programs, fostering a positive work atmosphere that resulted in increased productivity levels.
- Coordinated special events such as tournaments or promotions to increase player participation rates successfully.
- Increased efficiency with regular inspections of slot machines and ensuring timely maintenance requests.
- Collaborated with other managers to develop effective strategies for improving overall casino performance and guest experiences.
Slot Ambassador/Relief Slot Manager
Caesars Entertainment
Reno, NV
06.2016 - 08.2023
- Contributed to a positive atmosphere by engaging with guests, offering helpful tips, and answering questions about games.
- Facilitated swift resolution of guest issues by liaising between patrons and appropriate casino personnel as needed.
- Promoted responsible gambling practices through vigilant observation of guest behaviors and adherence to set guidelines.
- Participated in ongoing training sessions aimed at improving knowledge of slot machines'' functionalities and keeping up-to-date on industry trends.
Security Officer
Eldorado Casino
Reno, NV
07.2015 - 06.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Skills
- Machine Maintenance
- Team Management
- Casino operations knowledge
- Employee Scheduling
- Cash handling expertise
- Gaming regulations compliance
- Employee Training
- Customer Service
- Friendly, Positive Attitude
Timeline
Assistant Slot Shift Manager
Caesars Entertainment
08.2023 - Current
Slot Ambassador/Relief Slot Manager
Caesars Entertainment
06.2016 - 08.2023
Security Officer
Eldorado Casino
07.2015 - 06.2016