Summary
Overview
Work History
Education
Skills
Timeline
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Grahm Skinner

Reno,Nevada

Summary

Dynamic and results-driven professional with extensive experience at Caesars Entertainment, excelling in team management and customer service. Proven track record in enhancing player engagement and loyalty through targeted marketing and exceptional service. Skilled in machine maintenance and compliance with gaming regulations, consistently achieving performance goals and fostering a positive casino atmosphere.


Overview

10
10
years of professional experience

Work History

Assistant Slot Shift Manager

Caesars Entertainment
07.2023 - Current
  • Expanded player database through targeted marketing efforts, resulting in higher return visits from valued customers.
  • Evaluated staff performance consistently, providing constructive feedback to enhance their growth within the company continually.
  • Collaborated with other managers to develop effective strategies for improving overall casino performance and guest experiences.
  • Contributed to the organization''s long-term success by consistently meeting and exceeding performance goals set by senior management.
  • Established rapport with high-level players by offering exceptional service tailored to their preferences, leading to increased loyalty among VIP guests.

Slot Ambassador

Caesars Entertainment
07.2015 - 07.2023
  • Participated in ongoing training sessions aimed at improving knowledge of slot machines'' functionalities and keeping up-to-date on industry trends.
  • Assisted in onboarding new staff members by sharing best practices, tips, and insights related to the Slot Ambassador role.
  • Contributed to a positive atmosphere by engaging with guests, offering helpful tips, and answering questions about games.
  • Contributed to the overall success of the casino by proactively identifying opportunities for improvement and suggesting innovative solutions to challenges faced in daily operations.
  • Promoted responsible gambling practices through vigilant observation of guest behaviors and adherence to set guidelines.
  • Upheld compliance standards by consistently following all casino policies, procedures, and regulations regarding slot operations.

Education

Green Valley High School
Henderson, NV

Skills

  • Machine maintenance
  • Team management
  • Strong leadership
  • Gaming regulations compliance
  • Casino operations
  • Employee training
  • Customer service
  • Time management
  • Attention to detail
  • Decision-making

Timeline

Assistant Slot Shift Manager

Caesars Entertainment
07.2023 - Current

Slot Ambassador

Caesars Entertainment
07.2015 - 07.2023

Green Valley High School

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