Graice Hernandez
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Receptionist
Icebox Cyrotherapy Studio
Fort Myers
12.2023 - 05.2025
- Managed front desk operations, including member check-in and checkout procedures with accuracy and efficiency.
- Greeted members and prospective clients with professionalism, ensuring a welcoming and positive customer experience.
- Scheduled, confirmed, and modified appointments to support an organized daily calendar.
- Educated clients on available services and membership options, successfully promoting and selling memberships based on individual needs.
- Processed payments and maintained accurate customer account information.
- Responded to phone calls, emails, and in-person inquir egarding services, pricing, and appointment availability.
- Maintained confidential client records and ensured all documentation was accurate and up to date.
- Collaborated with staff to streamline daily operations and enhance customer satisfaction.
- Resolved customer concerns promptly and professionally, contributing to high client retention.
Paralegal Assistant
Hurtado Immigration Law Firm
Fort Myers
01.2022 - 11.2023
- Assisted attorneys with the preparation and organization of immigration case files and supporting legal documentation.
- Met with clients to gather information and accurately complete immigration forms and applications.
- Collected, reviewed, and organized personal identification, civil records, and other required supporting documents for case submissions.
- Prepared case materials for attorney review and ensured all documentation was submitted in a timely manner.
- Maintained organized and confidential client files while ensuring compliance with legal ottice procedures.
- Communicated with clients by phone and email to provide case updates, request documentation, and schedule appointments.
- Coordinated appointments and maintained attorney calendars to support efficient office workflow.
- Conducted criminal background record reviews and verified documentation for accuracy and completeness.
- Provided compassionate, professional customer service while assisting clients throughout the immigration process.
Education
Wilbur Wright College
Chicago, ILSkills
- Front desk operations
- Customer service
- Customer support
- Appointment scheduling
- Payment processing
- Data entry
- Document preparation
- Attention to detail
- Problem solving
- Communication skills
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Receptionist
Icebox Cyrotherapy Studio
12.2023 - 05.2025
Paralegal Assistant
Hurtado Immigration Law Firm
01.2022 - 11.2023
Wilbur Wright College