Grant Cann
Summary
Dynamic and self motivated professional with a proven track record at Lubo's Ny Pizza. Excelled in a fast-paced environment, enhancing service efficiency and fostering team collaboration. Demonstrated exceptional guest relations and effective communication, leading to increased customer loyalty. Skilled in cash handling and training, adept at elevating dining experiences through meticulous attention to detail and proactive problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Busser
Lubo's Ny Pizza
09.2021 - Current
- Completed opening/closing duties such as sweeping floors, preparing sections, and managed inventory of tableware and boxes, guaranteeing sufficient supplies for daily operations which helped streamline processes.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Aided team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Boosted customer loyalty by addressing issues promptly, offering solutions and consistently delivering exceptional service, thus enhancing the overall dining experience.
- Contributed to positive guest experiences through friendly interactions while serving drinks or assisting with inquiries about menu items.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
- Upheld cleanliness standards consistently through regular wipe-downs of tabletops and chairs while also monitoring general tidiness around the floor area.
- Streamlined communication between kitchen staff and servers, minimizing errors and enhancing overall service efficiency.
- Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Engaged in suggestive selling and other sales techniques.
- Processed payments for orders and provided customers with change.
Education
High School Diploma -
Smoky Hill High School
Aurora, CO05-2022
Skills
- Fast-Paced Environment
- Active Listening
- Effective Communication
- Collaboration
- Efficient problem solving
- Training and coaching
- Guest Relations
- Reliability
- Team Leadership
- Cash Handling
Certification
- CompTIA Network+ Certification - Computing Technology Industry Association (CompTIA).
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
Timeline
Lead Busser
Lubo's Ny Pizza
09.2021 - Current
- CompTIA Network+ Certification - Computing Technology Industry Association (CompTIA).
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
High School Diploma -
Smoky Hill High School
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