Grant Gowen
Tallahassee,FL
Summary
Driven Supply Chain and Customer Service Specialist with experience in both business to consumer and business to business sales. Skilled in relationship building and client needs assessment, consistently delivering results by enhancing customer satisfaction and team performance. Strong production and shipping/receiving coordination skills. Awarded for excellence in the Ohio Army National Guard, demonstrating exceptional organizational and time management abilities.
Overview
15
15
years of professional experience
Work History
Supply Chain CSR
Danimer Scientific
01.2022 - 06.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company's products or services.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Conducted thorough market research to identify optimal suppliers based on price, quality, and reliability factors.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Managed over 1,000 commercial shipments and 5,000 purchase orders over 2.5 years.
Product Specialist
Cronin CDJR
02.2020 - 12.2021
- Continually expanded knowledge of Chrysler, Dodge, Jeep, and Ram product line.
- Demonstrated vehicles to help customers try out offerings before making purchases.
- Liaised between customers and manufacturing to design new product.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Trained and provided coaching to multiple incoming team members.
- Consistently exceeded sales goals.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Inbound Sales Representative
Charter Spectrum
08.2018 - 03.2019
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Documented details of calls and customer interactions.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
Delivery Driver
Hungry Howie's Pizza
08.2015 - 11.2019
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Worked overnight shifts during peak periods to meet coverage needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Sergeant
Ohio Army National Guard
03.2009 - 03.2018
- Delivered troop training on mission readiness strategies while working to enhance morale and support overall welfare.
- Directed day-to-day logistical operations for multiple annual training periods.
- Led a detachment in over 200 performances.
- Coordinated mission site logistics as a liaison between the 122nd Army Band and civilian contacts.
- Consistently exceeded expectations and standards.
- Was awarded several medals, including the Army Achievement Medal.
Education
No Degree - Music Performance
Kent State University
Kent, OHHigh School Diploma -
Manchester High School
Akron, OH06.2007
Skills
- Outstanding interpersonal skills
- Supply Chain Operations
- Sales expertise
- Demonstration abilities
- Transportation Management
- Client needs assessment
- Contract Negotiation
- Relationship building
- Excellent organizational skills
- Strong time management abilities
- Inventory Control
Timeline
Supply Chain CSR
Danimer Scientific
01.2022 - 06.2024
Product Specialist
Cronin CDJR
02.2020 - 12.2021
Inbound Sales Representative
Charter Spectrum
08.2018 - 03.2019
Delivery Driver
Hungry Howie's Pizza
08.2015 - 11.2019
Sergeant
Ohio Army National Guard
03.2009 - 03.2018
No Degree - Music Performance
Kent State University
High School Diploma -
Manchester High School
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