Grant Jackman
Houston,TX
Summary
Dynamic sales and operations leader with over five years of experience driving multi-million-dollar business growth. Proven expertise in cultivating strong customer relationships, leading teams, and enhancing customer satisfaction. Specializes in sales, marketing, and strategic problem-solving, ready to leverage these skills to contribute to the success of Cityside Homes as a Sales Representative. Committed to delivering exceptional results and fostering lasting partnerships that drive business objectives.
Overview
12
12
years of professional experience
Work History
General Manager
Austin's Backyard
Houston, TX
10.2023 - 07.2026
- Oversaw daily operations of high-volume sports bar, ensuring efficient service and guest experience.
- Led a team of 20+ employees, overseeing hiring, onboarding, scheduling, payroll, coaching, and performance management.
- Collaborated with ownership to enhance operational strategies, driving profitability and operational effectiveness.
- Addressed customer concerns promptly, achieving high levels of guest satisfaction and loyalty.
- Managed employee records, payroll , and daily business operations.
Assistant Manager
Austin's Backyard
Houston, TX
10.2021 - 10.2023
- Assisted with daily operations of a high-volume sports bar.
- Assisted with marketing initiatives and customer service.
Private Baseball Instructor
Xtra Cuts
Katy, TX
06.2018 - 08.2020
- Delivered tailored one-on-one baseball instruction to enhance skills and performance.
- Designed personalized training programs for athletes to enhance performance and skill development.
- Evaluated player progress providing constructive feedback for improvement.
Operations Intern
Baker Concrete
Houston, TX
06.2019 - 08.2019
- Coordinated company facility relocation and logistics to ensure smooth transition.
- Assisted in inventory management, tracking supplies and materials effectively.
- Contributed to safety protocol adherence, promoting workplace safety standards.
Construction Laborer
TES Construction
Houston, TX
06.2019 - 08.2019
- Assisted in residential and commercial construction projects to ensure timely completion.
- Ensured safety and efficiency at job sites through regular inspections and adherence to protocols.
Customer Service Associate
Academy Sports + Outdoors
Lufkin, TX
02.2019 - 05.2019
- Delivered exceptional customer service to enhance customer satisfaction and retention.
- Processed purchases, returns, and financing applications, facilitating seamless transactions and customer experiences.
Sales Representative
Vector Marketing - CUTCO
Katy, TX
02.2014 - 05.2015
- Developed and implemented targeted outreach initiatives to drive sales of kitchen knives and additional merchandise.
- Showcased product features to enhance customer understanding of benefits and advantages over competitors.
- Cultivated customer relationships that led to increased referrals.
Education
Full-Time Student-Athlete, Baseball
Angelina College
Lufkin, TX05-2020
Full-Time Student-Athlete, Baseball
Temple College
Temple05-2017
Skills
- Sales & Relationship Building
- Team Leadership
- Strategic Planning
- Hiring & Training
- Payroll & Scheduling
- Customer Service
- Financial Management
- Problem Solving
- Conflict Resolution
- Communication
Timeline
General Manager
Austin's Backyard
10.2023 - 07.2026
Assistant Manager
Austin's Backyard
10.2021 - 10.2023
Operations Intern
Baker Concrete
06.2019 - 08.2019
Construction Laborer
TES Construction
06.2019 - 08.2019
Customer Service Associate
Academy Sports + Outdoors
02.2019 - 05.2019
Private Baseball Instructor
Xtra Cuts
06.2018 - 08.2020
Sales Representative
Vector Marketing - CUTCO
02.2014 - 05.2015
Full-Time Student-Athlete, Baseball
Angelina College
Full-Time Student-Athlete, Baseball
Temple College