Amy Wright
Bronx
Summary
Detail-oriented customer service professional with experience in administrative support, relationship building, and providing exceptional client experiences.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Assistant General Manager
The Grey Dog
05.2025 - Current
- Delivered exceptional customer service by building strong relationships and providing personalized assistance in a fast-paced environment.
- Managed high-volume phone calls, email correspondence, scheduling, recordkeeping, and payment processing while maintaining accuracy and professionalism.
- Resolved customer concerns promptly and professionally, ensuring a positive customer experience and high customer satisfaction.
- Maintained accurate financial records, processed cash transactions, and completed administrative tasks with strong attention to detail.
- Collaborated with team members to support daily operations and trained new employees on customer service standards and operational procedures.
Shift Leader
The Grey Dog
03.2023 - 05.2025
- Recommended menu items and specials to increase sales.
- Coordinated daily team operations, delegated responsibilities, and ensured efficient workflow.
- Built lasting customer relationships through attentive service.
- Worked collaboratively with management to achieve sale goals and improve operational performance.
Paraprofessional
RCM Health Care Services
04.2022 - 09.2023
- Maintained accurate documentation and daily records.
- Communicated effectively with families, teachers, and staff.
- Managed multiple priorities while maintaining organization and attention to detail.
Education
Bachelor of Arts - Sociology
New York University
09.2021 - 05.2025
Skills
- Customer Service
- Marketing Management
- Attention to Detail
- Conflict Resolution
- Problem Solving
- Sales & Relationship Building
- Administrative Support
- Goal achievement
- Record keeping
- Time management
- Adaptability
Timeline
Assistant General Manager
The Grey Dog
05.2025 - Current
Shift Leader
The Grey Dog
03.2023 - 05.2025
Paraprofessional
RCM Health Care Services
04.2022 - 09.2023
Bachelor of Arts - Sociology
New York University
09.2021 - 05.2025