Grant Lam
Boca Raton
Overview
26
26
years of professional experience
Work History
Project Manager
Modernizing Medicine, INC.
Boca Raton
01.2018 - 10.2025
- Responsible for all aspects of project management for internal Enterprise applications, including Salesforce Sales Cloud and Service Cloud.
- Acting as a steward to align projects with the company’s strategic plans while championing change and innovation.
- Working with stakeholders from across the organization, from Subject Matter Experts to the company’s C-level executives.
- Following a predefined communication plan to inform all stakeholders via project status dashboards tracking milestones and progress against budget and timeline.
- Led the vendor selection process for a strategic vendor partner to help select a replacement billing system.
- Led the effort to integrate the data between the Accounting Billing system and Salesforce CPQ. The third-party consulting cost was $104,000.
- Worked with stakeholders from Accounting, Finance, Customer Service, Sales, Sales Operations, and Product Development plus the Chief Finance Officer (CFO) and Chief Revenue Officer (CRO).
- The key to this project is the close collaboration between the third-party project manager and myself.
- Led the effort to migrate billing subscriptions to Salesforce CPQ.
- Managed two third-party vendors. The overall project was approximately $186,000 ($36,000 for billing subscription cleansing and $150,000 for data migration).
- Worked closely with Accounting Subject Matter Experts (SME) to mitigate risk and consulted with the CFO and Accounting Vice President on critical decisions and scope management.
- The project’s success was primarily due to the close collaboration of these two executives.
- Led the effort to implement a short-term self-service employee portal by enhancing the Confluence application with a modest budget of $28,000 while assisting in the vendor selection for a long-term solution.
- Worked closely with the HR team plus the Chief Human Resource Officer (CHRO).
- The lesson learned of this project is that business priority is fluid.
- The vendor selection for the long-term solution was placed on hold for over a year while the PMO focused on more critical projects.
- Modernizing Medicine and its affiliated companies empower physicians with suites of mobile, specialty-specific solutions that transform how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes.
Senior Business Analyst
JM FAMILY ENTERPRISES, INC.
Deerfield Beach
01.2000 - 12.2017
- Helped build the Enterprise Competency Center - Business Analysis (BA) practice improving overall quality of project deliverables.
- Oversaw all business analyst activities on capital projects leading a team of 5 business analysts for one business unit.
- Provided management an alternative solution, presented the idea and associated Cost Benefit Analysis, and saved the company $250K throw-away solution by leveraging existing digital asset management systems.
- Florida's fifth-largest private company with diversified automotive-related businesses focusing on vehicle distribution and processing; finance and warranty services; dealer technology product and services.
Technical Project Manager
JM FAMILY ENTERPRISES, INC.
Deerfield Beach
01.2000 - 12.2017
- Managed the build out of a custom solution for eCommerce - Order Fulfillment system with a budget of $500,000.
- Florida's fifth-largest private company with diversified automotive-related businesses focusing on vehicle distribution and processing; finance and warranty services; dealer technology product and services.
PMO Support Manager
JM FAMILY ENTERPRISES, INC.
Deerfield Beach
01.2000 - 12.2017
- Managed Support activities of Project Management Office for one business unit while that company’s multi-year project team to replace the primary operational system.
- Led a team of 5 support analysts addressing break-fix defects and communicating system changes to the project team.
- Florida's fifth-largest private company with diversified automotive-related businesses focusing on vehicle distribution and processing; finance and warranty services; dealer technology product and services.
SAP Sales and Distribution Functional Lead
ACCENT CONSULTING
São Paulo
Senior Application Support Manager
AT&T Mobility
West Palm Beach
Senior Functional Business Analyst
ACCENTURE CONSULTING
Miami
Timeline
Project Manager
Modernizing Medicine, INC.
01.2018 - 10.2025
Senior Business Analyst
JM FAMILY ENTERPRISES, INC.
01.2000 - 12.2017
Technical Project Manager
JM FAMILY ENTERPRISES, INC.
01.2000 - 12.2017
PMO Support Manager
JM FAMILY ENTERPRISES, INC.
01.2000 - 12.2017
SAP Sales and Distribution Functional Lead
ACCENT CONSULTING
Senior Application Support Manager
AT&T Mobility
Senior Functional Business Analyst
ACCENTURE CONSULTING