Grant Lang
Summary
Customer-focused and results-driven professional with over eight years of experience in sales, customer success, and account management. Proven track record of exceeding revenue targets and building strong client relationships across multiple industries such as B2B tech sales, IT consulting, and recruiting/staffing.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Lean TECHniques, Inc.
06.2022 - Current
- Achieved 15% year-over-year growth in client revenue for key accounts
- Developed and maintained strong relationships with key clients to ensure their success and satisfaction with the company's products and services
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted quarterly business reviews to assess progress and strategize future growth opportunities for clients.
- Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
Enterprise Account Executive
Oracle Corporation
03.2019 - 06.2022
- Developed and executed sales strategies to exceed revenue targets for Oracle's software applications within the Construction & Engineering Global Business Unit
- Cultivated and managed a robust pipeline of qualified leads to drive business growth
- Collaborated with product development teams to gather customer feedback and provide strategic input for product enhancements and new features
- Identified and capitalized on potential upsell and cross-sell opportunities within existing accounts to maximize profitability
- Worked closely with the marketing team to develop targeted campaigns and materials, enhancing brand visibility and customer acquisition.
Account Manager (Architecture & Engineering Division)
Aerotek, Inc.
02.2016 - 12.2018
- Established and led the Architecture & Engineering division for Aerotek Denver, achieving over $187,000 in revenue and showcasing strong leadership and business development skills
- Led and trained a team of recruiters, surpassing targets through effective guidance and goal-oriented management, demonstrating exceptional leadership and team-building abilities
- Implemented innovative recruitment strategies, attracting top talent in the competitive Architecture & Engineering industry, highlighting adaptability and market insight
- Nurtured and expanded a loyal client base through strong relationship building and networking with industry decision-makers, demonstrating exceptional interpersonal and sales expertise.
Education
Bachelor of Science - K12 Education & Coaching
Upper Iowa University
Fayette, IA12.2015
Skills
- Revenue Growth
- Account Management
- Pipeline Development
- Budget Management
- Customer Relationship Management
- Negotiation and Conflict Resolution
Timeline
Customer Success Manager
Lean TECHniques, Inc.
06.2022 - Current
Enterprise Account Executive
Oracle Corporation
03.2019 - 06.2022
Account Manager (Architecture & Engineering Division)
Aerotek, Inc.
02.2016 - 12.2018
Bachelor of Science - K12 Education & Coaching
Upper Iowa University
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