Nicole Belziti
Levittown
Summary
Driven Customer Success Manager with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Foley Services
Melville
09.2020 - Current
- Provides exceptional service for over 250 clients, accruing over $1.2M in annual revenue.
- Onboards new clients for a smooth transition from Sales to Client Support, maintaining a 100% first-year retention rate.
- Trains new employees in all required systems, policies, and best practices.
- Coordinates with Sales, Operations, Finance, and Compliance teams to problem-solve and provide high-quality service.
- Builds rapport with clients and up-sells additional services, increasing gross profit and customer satisfaction.
- Collaborated with sales to ensure seamless transition from prospect to client.
- Conducted regular check-ins to assess customer satisfaction and gather feedback.
- Implemented customer success strategies to enhance product adoption rates.
- Provided ongoing support and troubleshooting for client inquiries and issues.
- Analyzed customer data to identify trends and improve service delivery methods.
- Managed customer inquiries and complaints in a professional manner.
- Drove customer escalations to resolution by engaging directly with clients.
- Provided guidance on how customers can maximize the value they receive from products and services.
Customer Success Coordinator
Good Egg LLC
Melville
10.2019 - 09.2020
- Monitored success metrics and developed action plans that led to a 50% increase in team productivity.
- Coordinated schedules to maximize phone coverage during peak hours.
- Recognized by clients and team leads for exceptional service and support.
Business Development Representative
Good Egg LLC
Melville
02.2019 - 10.2019
- Drove customer engagement by incorporating product updates and improvements into outreach.
- Partnered with account executives to identify high-value prospects.
- Established new accounts through effective networking strategies.
- Prospected new clients and facilitated cross-department collaboration to support sales.
Education
BS - Business Management
Farmingdale State College
Skills
- Business & Key Accounts Development
- Revenue Growth
- New Client Onboarding
- Training & Mentorship
- Leadership and Management
- Microsoft Office Suite
- Salesforce & Salesloft Systems
- CRM Software
- Upselling
- Customer retention
- Revenue growth
- Software training
- Cross-department collaboration
- Customer relationship management
- Performance metrics
- Market research
- Sales strategy
- Problem solving
- Effective communication
- Team leadership
- Schedule management
- Chat platforms
- Training programs
- Customer account management
- Account updates
- Client relations
Timeline
Customer Success Manager
Foley Services
09.2020 - Current
Customer Success Coordinator
Good Egg LLC
10.2019 - 09.2020
Business Development Representative
Good Egg LLC
02.2019 - 10.2019
BS - Business Management
Farmingdale State College