Grant Marsh
Columbus,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
General Manager /Director of Retail Hospitality Operations
North High Brewing Company
03.2021 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
General Manager
Cameron Mitchell Restaurants
01.2015 - 03.2021
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed strong culture within the operation to maximize the output out of the team, consequently resulting in high retention in team members and guests alike.
Assistant General Manager /Food and Beverage Manager
Cameron Mitchell Restaurants
08.2009 - 01.2015
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Bartender
The Varsity Club Restaurant And Bar
02.2007 - 05.2012
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
Bachelor of Science - Hospitality Management
The Ohio State University
Columbus08.2010
Skills
- Project Management
- Advertising and Marketing
- Vendor Sourcing
- Operations Oversight
- Quality Management
- P&L Management
- Branding
- Team Oversight
- Relationship Building
- Customer Relations
- Cost Analysis and Savings
References
References available upon request.
Timeline
General Manager /Director of Retail Hospitality Operations
North High Brewing Company
03.2021 - Current
General Manager
Cameron Mitchell Restaurants
01.2015 - 03.2021
Assistant General Manager /Food and Beverage Manager
Cameron Mitchell Restaurants
08.2009 - 01.2015
Bartender
The Varsity Club Restaurant And Bar
02.2007 - 05.2012
Bachelor of Science - Hospitality Management
The Ohio State University
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