Grant Moore
Magnolia,DE
Summary
Accomplished Network Technician with a robust background in the US Army, excelling in hardware inventory management and fostering team collaboration. Demonstrated expertise in preventive maintenance and disaster recovery planning, significantly enhancing network reliability. Proven ability to train users and manage helpdesk tickets, driving operational efficiency and achieving superior results in dynamic environments.
Overview
4
4
years of professional experience
Work History
Network Technician
US Army
12.2022 - 10.2024
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Troubleshot hardware and software to determine and rectify network problems.
- Performed necessary maintenance to support network availability.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
25Q Multichannel Transmission Systems Operator
US Army
10.2021 - 10.2022
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Developed and implemented procedures for preventive maintenance, backup, and data recovery.
- Accurately read, understood and carried out written instructions.
- Installed and maintained systems and analyzed users' needs.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Worked well in a team setting, providing support and guidance.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Followed standards and procedures to maintain safe work environment.
- Cultivated interpersonal skills by building positive relationships with others.
25Q Multichannel Transmission Systems Operator
US Army
03.2021 - 09.2021
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Developed and implemented procedures for preventive maintenance, backup, and data recovery.
- Accurately read, understood and carried out written instructions.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Followed standards and procedures to maintain safe work environment.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
Cashier
Edible Arrangements
11.2020 - 03.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Construction Assistant
Art Weeks Construction
06.2020 - 10.2020
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
- Directed traffic away from hazardous locations to protect team members and general public.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Education
No Degree - Communications
University of Delaware
Newark, DE05.2023
Skills
- Hardware Inventory Management
- Regulatory Policy Enforcement
- Helpdesk administration
- Preventive Maintenance
- Network configuration
- User Training
- Ticket management
- Disaster Recovery Planning
Timeline
Network Technician
US Army
12.2022 - 10.2024
25Q Multichannel Transmission Systems Operator
US Army
10.2021 - 10.2022
25Q Multichannel Transmission Systems Operator
US Army
03.2021 - 09.2021
Cashier
Edible Arrangements
11.2020 - 03.2021
Construction Assistant
Art Weeks Construction
06.2020 - 10.2020
No Degree - Communications
University of Delaware
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