Well-organized worker that demonstrates integrity, dependability and a good work ethic for whatever role(s) given to them. Excited to continue learning, and training others.
Overview
5
5
years of professional experience
Work History
Public Areas Housekeeping Lead
The Ranch At Rock Creek
01.2023 - Current
Ensured Forbes Five Star standards of cleanliness and guest satisfaction in guest spaces.
Trained and mentored over 20 room attendants to maximize quality of service and performance.
Interacted with guests in a professional and courteous manner, addressing any issues or requests promptly and effectively.
Housekeeper
Glen Eyrie Conference Center
06.2018 - 01.2023
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Maintained the atmosphere of a historic landmark by cleaning public areas and providing a welcoming guest experience.
Education
Bachelor of Science - Entrepreneurial Studies
Grant Canyon University
Phoenix, AZ
12.2022
Skills
Report Preparation
Quality Control Guidelines
Learning Strategies
Customer Service-Focused
Strong Interpersonal Skills
Critical Thinking
Complex Problem-Solving
Operation Monitoring
Activities and Honors
Former student leader and member of Global Student Leader Council of the "Institute for Cultural Communicators", 2009-2019
Cadet Technical Sergeant, Civil Air Patrol, 2016-2018
Member of the National Society of Collegiate Scholars