Grant VanScoder

Events Planning

• Direct the site selection, contract, and rate negotiation for multiple major external meetings, ranging from Board Meetings with 15 attendees to conferences with up to 4,000 attendees.
• Manage budgets over $1 million.
• Collaborate with AHA PMG clients on marketing and attendee communications.
• Provide advice to PMG colleagues on event management best practices.
• Manage events in Cvent.
• Participate in debrief meetings, and provide post-event feedback.
• Arrange meeting logistics for internal and external meetings.
• Provide on-site management for three major AHA conferences per year, with 700 to 4,000 attendees.
• Manage the meeting registration, housing functions, and travel logistics for meetings.
• Coordinate with the PMG client on coverage for all aspects and functions of the Conference Center Services.
• Mentor new colleagues on event management best practices, including planning, execution, and post-event evaluation. Support onboarding by handing over new meetings, and providing training to ensure smooth transitions and consistent quality.
• Support onboarding by handing over new meetings and providing training to ensure smooth transitions and consistent quality.
• Managed complex schedules for multiple concurrent events, ensuring smooth execution and minimal conflicts.
• Analyzed event costs to identify areas of improvement and cost savings.

• Managed all client-facing communication with refined clientele to confirm event details, such as setup logistics, decorations, and food and beverage selections.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.
• Planned logistics of events with up to 300 participants, averaging 10 to 20 events per month, and revenue of up to $50,000 per event.
• Negotiated contracts with clients, securing favorable terms for both parties involved.

• Promoted a culture of safety within the organization by reporting any observed discrepancies or potential hazards to appropriate parties for prompt resolution.
• Improved customer satisfaction rates through timely resolution of flight-related issues by liaising with appropriate personnel across different departments.
• Increased on-time departure rates by closely monitoring turn-around times for arriving flights, ensuring that boarding procedures were expedited without compromising safety standards.
• Managed sensitive information regarding passenger manifests with utmost confidentiality to protect privacy rights while maintaining compliance with federal regulations