Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toni Latino

Chicago,IL

Summary

Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings..

Overview

4
4
years of professional experience
1
1
Certification

Work History

Membership and Marketing Coordinator

American Hospital Association
10.2022 - Current
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Created customer support strategies to increase customer retention.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Prepared pricing agreements and contracts to close sales.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Increased group membership by 25% in one year.

Elementary School Teacher

Epiphany Catholic Grade School
08.2019 - 06.2022
  • Incorporated reading technology into lesson planning to create engaging, multi-dimensional lessons.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Utilized teaching software to track 30 plus students improvement.
  • Developed student led classroom policies and procedures to enhance classrooms productivity.
  • Exhibited high energy and professionalism when dealing with all students, parents, and facility.

Education

Associate of Arts - Science

Waubonsee Community College
Sugar Grove, IL
05.2019

Skills

  • Customer Service
  • Communications Management
  • Teamwork and Collaboration
  • MS Office Suite
  • Organizational skills
  • Product knowledge
  • CRM software proficiency
  • Customer relationship management
  • Multitasking
  • Membership Retention
  • Database Management
  • Complaint Resolution

Certification

  • Membership Growth, Association Academy- expected gradate in 4/1/24

Timeline

Membership and Marketing Coordinator

American Hospital Association
10.2022 - Current

Elementary School Teacher

Epiphany Catholic Grade School
08.2019 - 06.2022

Associate of Arts - Science

Waubonsee Community College

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Toni Latino