Grant Wagner
3305 S Blvd Unit 310,NC
Summary
Ambitious and hard working with 13 years of working experience in various environments. A phenomenal team player who contributes and works collaboratively with coworkers to accomplish all the goals set for them. Proven ability to lead groups with a good balance of leading by example and delegating tasks. Eager and willing to take on new challenges.
Overview
10
10
years of professional experience
Work History
Lowes Sales Specialist
Lowes Home Improvment
Mooresville, NC
07.2022 - Current
- Developed strong customer relationships through effective communication and product knowledge.
- Trained new team members on best practices for customer service and sales techniques.
- Analyzed market trends to identify opportunities for product promotions and inventory optimization.
- Led initiatives to streamline checkout processes, reducing customer wait times.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- First year in my role at the Mooresville store, I sold $2.85 million dollars. That was #1 in the district and #2 in the entire region for sales. Heavily contributed to store being one of the few $100 million dollar Lowe’s stores.
- Second year in role I sold 1.4 million in first 5 months which was #1 in the entire region and one of the highest sales outputs in the entire company. Was on pace for $3.35 million before transferring stores.
Sales specialist
Cutco
01.2017 - Current
- Trained directly with most successful Cutco kitchenware salesmen in the company. Tasked with generating interest in meetings with prospective clients. Once a meeting was set, I would give a verbal and visual presentation of the product with the hopes to make a sale and generate more recommendations. Became the highest seller member of my training class quickly selling thousands of dollars of product. Got a bonus and received $1000 of free Cutco product for selling $7500 of product in 4 weeks. Sold $10000 worth of product in 6 weeks and reached a 30% commission threshold. Bought out the sample kit used for presentations from the company and cut ties to be able to sell on my own. Sold very successful for having a firm grasp of product and company history and by earning the trust of my customers.
Deckhand/First mate/Manager
Luxury Yacht Charters
Lake Norman, NC
05.2016 - 07.2023
- Assisted in daily operations on luxury party/events yacht accommodating 100 guests on Lake Norman, NC. Supported implementation of new procedures to enhance teamwork and stability among staff. Contributed to fostering a culture focused on hard work and customer satisfaction.
- First mate for the captain-had to oversee all other staff along with establishing rapport with customers on board to ensure expectations were being met.
- Oversaw all inventory control of Liquor/beer/wine/mixers before, during and after cruise
- Special events coordination- responsible for setting up all chairs, tables and special effects for each event we hosted
- Assisted with Bar back when needed on larger cruises
- Made sure yacht was properly cleaned and set before the patrons came on board as well as maintained a clean environment during the event and then stayed after event was over to make sure the Yacht was properly cleaned for upcoming events the next day
- I was the main point of contact for the patrons to handle any troubleshooting or needs that might arise during their event
- I managed all deckhands and responsible to train all new staff.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NCSkills
- Oversaw inventory management, including stocking, reordering, and maintaining products and merchandise
- Executed comprehensive cleaning protocols for working facilities to ensure a hygienic environment
- Streamlined workplace organization through effective prioritization and task management
- Facilitated training and mentoring programs for new staff members
- Cultivated a thoughtful communication style to enhance customer interactions
- Resolved customer issues and delivered tailored solutions efficiently
- Facilitated product and merchandise sales with a professional approach
- Demonstrated unwavering commitment to productivity throughout shifts, fostering a strong work ethic among team members
- Demonstrated initiative by proactively identifying tasks and ensuring their completion without prompting
- Demonstrated leadership by guiding teams to efficiently and accurately complete tasks
Interests
Basketball
Timeline
Lowes Sales Specialist
Lowes Home Improvment
07.2022 - Current
Sales specialist
Cutco
01.2017 - Current
Deckhand/First mate/Manager
Luxury Yacht Charters
05.2016 - 07.2023
High School Diploma -
Central Piedmont Community College