Grant Young
Huntsville,AL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent/Night Auditor
Fairfield Inn & Suites By Marriott
11.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Night Auditor
Courtyard By Marriott
11.2022 - 11.2023
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
Guest Service Representative
Xanterra South Rim LLC.
06.2022 - 11.2022
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Night Auditor
Hilton Garden Inn
05.2021 - 06.2022
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Prepared reports on guest satisfaction levels and other metrics.
Education
High School Diploma -
Virgil Grissom High School
Huntsville, AL05.2020
Skills
- Opera
- FOSSE
- OnQ
- Microsoft Office
- Google Workspace
- GXP
- Kipsu
- Quore
Timeline
Front Desk Agent/Night Auditor
Fairfield Inn & Suites By Marriott
11.2023 - Current
Night Auditor
Courtyard By Marriott
11.2022 - 11.2023
Guest Service Representative
Xanterra South Rim LLC.
06.2022 - 11.2022
Night Auditor
Hilton Garden Inn
05.2021 - 06.2022
High School Diploma -
Virgil Grissom High School
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