Granville Reep
Dallas,TX
Summary
Highly skilled Implementation Specialist with broad experience in project management, system implementation, and client support. Proven ability to understand client needs and transform them into effective software solutions. Strengths include strong analytical skills, adept problem-solving abilities, and solid customer service orientation. Previous roles led to improved operational efficiency and enhanced user experiences through successful system implementations.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Implementation Specialist
BlueSky Innovations
Kansas City, Missouri
02.2023 - Current
- Coordinated software implementation projects for diverse client needs, enhancing product knowledge and usability.
- Spearheaded classroom training for physicians, accommodating groups of up to 15 individuals.
- Collaborated with cross-functional teams to streamline processes.
- Increased client retention from 60 days to 35 by surpassing customers' requirements in the first year.
- Managed over 15 project teams, proactively resolving issues to ensure project success.
Implementation Consultant
CanIBuild
Dallas, Texas
03.2021 - 08.2023
- Managed large-scale document management system, enhancing accessibility for 75 companies.
- Developed user documentation to simplify navigation of system features and processes.
- Supported project managers in tracking progress and managing timelines effectively.
- Implemented changes requested by customers within established timelines while maintaining high standards of quality.
- Created comprehensive user documentation, including system setup instructions and user manuals, to support user onboarding.
Implementation Manager
Mid-Cities Home Medical Delivery Service
Grand Prairie, Texas
07.2016 - 02.2020
- Trained staff on delivery protocols and compliance standards, enhancing adherence to billing software requirements.
- Maintained comprehensive records of all activities related to system implementations.
- Coordinated with vendors to resolve installation issues, ensuring timely deployment of new systems and software applications.
- Identified risks in new implementations and developed mitigation strategies, reducing potential project disruptions.
- Nationally managed several IT locations, maintaining secure and operational corporate infrastructure.
- Examined metrics and prepared IT project progress reports.
Education
Associate of Applied Science - Informational Technology
Tarrant County College
Fort Worth, TXSkills
- Software implementation
- Project management
- Process optimization
- Project coordination
- User training
- SQL
- Training development
- Documentation development
- Risk management
- Vendor collaboration
- Client relationship management
- Customer relationship management
- Customer support
- Team leadership
- Team collaboration
- Analytical thinking
- Problem solving
- Conflict resolution
- Effective communication
- Time management
- Productivity improvement
- Project scope analysis
- Project feedback data
- Data Analysis
Certification
PMP
Activities
- Coach 6th grade AAU Basketball - DFW
- Volunteer for parks, unhoused organizations and after school programs - Dallas, TX
Timeline
Implementation Specialist
BlueSky Innovations
02.2023 - Current
Implementation Consultant
CanIBuild
03.2021 - 08.2023
Implementation Manager
Mid-Cities Home Medical Delivery Service
07.2016 - 02.2020
Associate of Applied Science - Informational Technology
Tarrant County College