Grascon Pratt
Fort Worth,Texas
Summary
Detailed focused employee bringing expirenced skills in customer relations, task prioritization and time management. Also comfortable exercising initiative and problem solving for complex tasks. Dedicated to maintaing high quality standards while building, motivaing and being part of a team.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator
Avenger Flight Group
Irving, Texas
07.2022 - Current
- Implemented quality assurance measures to ensure that all services provided met the highest standards of excellence.
- Researched and implemented new strategies for responding to customers' needs.
- Created and maintained accurate documentation of all customer information.
- Managed multi-line phone system, directing calls to appropriate departments.
- Handled administrative tasks including filing, data entry, and document management efficiently.
Senior Marine Claims Adjuster
UPS Capital
Fort Worth, USA
11.2020 - 07.2022
- Identified issues, analyzed information and provided solutions to problems for each claim.
- Completed required course to obtain Texas property, casualty & Surety License
- Obtained certifications to handle claims in Every state.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Operations Specialist
RPM Expedite
Fort Worth, USA
12.2019 - 11.2020
- Coordinated inventory management and maintained accurate stock levels.
- Collaborated with vendors to optimize logistics strategies and reduce costs.
- Implemented tracking systems for shipments and maintained delivery schedules.
- Trained new staff on logistics procedures and safety protocols.
- Utilized software programs to track shipments from origin to destination.
- Assisted in troubleshooting any problems that may arise during the delivery process.
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
Education
Associate of Art - Business
Tarrant County College
Fort Worth, Texas08-2026
High school diploma -
Saginaw High School
Saginaw, Texas07.2014
Skills
- Reading comprehension
- Customer service
- Microsoft software proficiency
- Analytical skills
- Teambuilding
- Ability to work remotely or flex schedule
Accomplishments
- Can obtain any needed certification or license
- Received outstanding scores in all training and certification courses.
- Have received multiple advancements and promotions within a year of employment.
- Sought out and obtained extra licenses that related to my current job field.
- Participated in multiple team building groups and sessions within my organization.
Timeline
Customer Service Coordinator
Avenger Flight Group
07.2022 - Current
Senior Marine Claims Adjuster
UPS Capital
11.2020 - 07.2022
Operations Specialist
RPM Expedite
12.2019 - 11.2020
Associate of Art - Business
Tarrant County College
High school diploma -
Saginaw High School
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