Grayce Darden
Roanoke,VA
Summary
I am a small business owner with 10+ years experience working in customer service, front desk and stocking merchandise in salons, spas and doctors’ offices. I am easy-going, work well with others, and I am friendly to customers. I love learning about new hair, skin care and beauty products, and helping customers by educating them about products to find the perfect products that best suite their needs.
Overview
9
9
years of professional experience
Work History
Small Business Owner/Licensed Massage Therapist
Self Employed Services
Roanoke, VA
08.2022 - Current
- Develop business plans and strategies to grow small business.
- Provide professional massage therapy services to clients.
- Developed a loyal client base through exceptional customer service and personalized care.
- Manage the business and the front desk.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Resolve conflicts with customers in a fair and timely manner.
Licensed Massage Therapist
Indulgence Salon and Spa
Roanoke, Virginia
09.2019 - 10.2022
- Provided professional massage therapy services for clients.
- Greeted customers and provided exceptional customer service.
- Assisted customers shopping for hair care, skin care and beauty products in the salon and spa by recommending brands and products right for each individual.
- Maintained up-to-date knowledge of store merchandise and promotions.
- Provided accurate information about prices, brands, products and services sold by the salon and spa.
- Built relationships with customers to encourage repeat customers.
- Assisted in resolving customer complaints and identified appropriate solutions.
Licensed Massage Therapist/ Front Desk Assistant
Oasis Salon And Spa
Rocky Mount, Virginia
09.2018 - 09.2019
- Greeted customers and provided them with information about the company.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Processed payments using cash registers or point-of-sale systems.
- Organized front desk operations including scheduling appointments and managing client accounts.
- Updated customers on new products or services offered by the organization.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
Licensed Massage Therapist
Performance Healthcare, Chiropractor
Roanoke, Virginia
09.2017 - 12.2018
- Provided professional massage therapy services for clients.
- Developed marketing campaigns to promote products and services.
- Researched current market trends to determine best practices for pricing strategies.
- Greeted visitors and provided them with information about the company.
- Assisted customers in completing paperwork for services rendered.
Licensed Massage Therapist
Mckinley Chiropractic Center
Danville, Virginia
01.2016 - 09.2017
- Provided professional massage therapy services for clients.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
- Cleaned and sterilized equipment before each use according to established protocols.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Maintained a professional attitude while providing excellent customer service.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
Education
Professional Massage Therapy Diploma - Massage Therapy/ Anatomy
Kneaded Energy School of Massage
Greensboro, NC12-2015
High School Diploma -
Martinsville High School
Martinsville, VA05-2011
Some College (No Degree) - General Education/ Psychology
Randolph College
Lynchburg, VASome College (No Degree) -
Patrick Henry Community College
Martinsville, VASkills
- Business growth and retention
- Excellent Customer Service
- Customer Needs Assessment
- Payment Processing
- Product Sales
- Upselling
- Verbal/Written Communication
- Cash Handling Accuracy
- Teamwork and Collaboration
- Salon Product Knowledge
- Problem-Solving
- Relationship Building
- Multi-tasking Strength
- Product Recommendations
- Retail Store Operations
- Superb Time Management
- Merchandise Display
- Sales Expertise
Timeline
Small Business Owner/Licensed Massage Therapist
Self Employed Services
08.2022 - Current
Licensed Massage Therapist
Indulgence Salon and Spa
09.2019 - 10.2022
Licensed Massage Therapist/ Front Desk Assistant
Oasis Salon And Spa
09.2018 - 09.2019
Licensed Massage Therapist
Performance Healthcare, Chiropractor
09.2017 - 12.2018
Licensed Massage Therapist
Mckinley Chiropractic Center
01.2016 - 09.2017
Professional Massage Therapy Diploma - Massage Therapy/ Anatomy
Kneaded Energy School of Massage
High School Diploma -
Martinsville High School
Some College (No Degree) - General Education/ Psychology
Randolph College
Some College (No Degree) -
Patrick Henry Community College