Graycen Lehman
Macungie,PA
Summary
Dynamic Lift Supervisor at Bear Creek Mountain Resort with a proven track record in staff management and customer service. Enhanced team productivity through effective training and mentoring, while resolving conflicts to maintain a harmonious work environment. Skilled in operations management, ensuring efficient workflows and high customer satisfaction.
Autism support professional with proven ability to assist in developing and implementing individualized education plans. Known for collaborative approach and achieving positive outcomes. Reliable and adaptable, skilled in behavioral management and fostering supportive learning environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lift Supervisor
Bear Creek Mountain Resort
11.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Paraprofessional
Brandywine Heights Area School District
09.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Lift Operator
Bear Creek Mountain Resort
11.2021 - Current
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation opening and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Contributed to a positive work environment by collaborating with co-workers on necessary tasks related to lift operation and maintenance.
- Assisted in the implementation of regular drills and emergency response training exercises, ensuring preparedness for any potential incidents involving ski lifts.
- Maintained lift mazes, ramps and signs.
- Alerted mountain staff of any serious problems on lift.
- Helped guests get on and off lift.
- Consistently adhered to all safety protocols, ensuring the well-being of guests at all times during their use of the lifts.
Camp Counselor
Active Learning Center
06.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Cashier
Kohls Department Store
11.2021 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Ice Cream Server
Drizzle
02.2021 - 10.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Processed sales transactions for cash, debit, and credit purchases.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
Education
No Degree - Special Education
Kutztown University of Pennsylvania
Kutztown, PA05-2028
High School Diploma -
Emmaus High School
Emmaus, PA06-2023
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Staff discipline
- Team building
- Operations management
- Process monitoring and improvement
Certification
CPR and First aid
Safety care trained
Timeline
Lift Supervisor
Bear Creek Mountain Resort
11.2024 - Current
Camp Counselor
Active Learning Center
06.2024 - 08.2024
Paraprofessional
Brandywine Heights Area School District
09.2023 - Current
Lift Operator
Bear Creek Mountain Resort
11.2021 - Current
Cashier
Kohls Department Store
11.2021 - 04.2023
Ice Cream Server
Drizzle
02.2021 - 10.2021
No Degree - Special Education
Kutztown University of Pennsylvania
High School Diploma -
Emmaus High School
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