Grayson Cloud
Queen Creek,AZ
Summary
Solid background in pool maintenance and repair, as well as customer service as a lead barista. Communicates well with others, having managed business routes and scheduling. I excelled in mathematics and economics, top of my class in both. Experience in training others in both my job as a lead barista, and as a pool cleaner and technician. Successfully managed routine cleanings, chemical treatments, and equipment inspections. Demonstrated expertise in problem-solving and customer service, as well as hard work managing 80 clients across the East Valley as a pool technician.
Overview
4
4
years of professional experience
Work History
Lead Barista
3rd Place Cup Coffeeshop
10.2025 - Current
- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
Pool Service Technician
Phoenician Pools LLC
03.2023 - 10.2025
- Diagnosed and repaired various pool equipment malfunctions to ensure optimal operation.
- Managed over 80 clients across the East Valley, providing repairs and pool maintenance.
- Trained new technicians on best practices for pool servicing and customer engagement strategies.
- Performed installations of new pool equipment, ensuring seamless integration into existing systems.
- Educated customers in proper pool operation and maintenance.
- Managed maintenance activities, supervised staff, and inspected equipment.
Barista
3rd Place Coffeeshop
09.2021 - 03.2023
- Prepared high-quality coffee beverages according to standardized recipes and customer preferences.
- Operated espresso machines and other brewing equipment with precision and care.
- Maintained cleanliness of workstations and overall café environment for optimal customer experience.
- Provided exceptional customer service by actively engaging with patrons and addressing inquiries.
Education
High School Diploma -
ASU Preparatory Academy
Tempe, AZBachelor of Science - Accounting
Arizona State University
Tempe, AZ05-2029
Skills
- Communication
- Automation systems
- Leadership
- Communication
- Cash handling
- Customer service
- Inventory management
- Excellent math skills
Timeline
Lead Barista
3rd Place Cup Coffeeshop
10.2025 - Current
Pool Service Technician
Phoenician Pools LLC
03.2023 - 10.2025
Barista
3rd Place Coffeeshop
09.2021 - 03.2023
High School Diploma -
ASU Preparatory Academy
Bachelor of Science - Accounting
Arizona State University