Hannalia Hayles
Tallahassee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Lead Barista
Kahave and Cream
01.2022 - 08.2024
- manages the bar, oversees staff, and ensures excellent customer service.
- often train new baristas in coffee and food preparation, customer service, and other processes.
- Maintaining adequate stock of coffee, supplies, and food items is crucial.
Customer Service Representative
IBEX Global
01.2020 - 01.2022
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
Sales Representative
Ambit Energy
02.2019 - 12.2019
- Promoted and sold Ambit Energy services through direct sales and customer outreach.
- Educated potential customers on energy plans, pricing, and savings options.
- Built strong customer relationships to increase sign-ups and retention.
- Met daily and monthly sales goals in a fast-paced, target-driven environment.
- Maintained accurate customer information and followed up to ensure satisfaction
Education
High School Diploma -
Kingston Technical High School
Jamaica08-2019
Skills
- Communication
- Leadership
- Problem solving
- Teamwork
- Computer skills
- Customer service skill
Timeline
Lead Barista
Kahave and Cream
01.2022 - 08.2024
Customer Service Representative
IBEX Global
01.2020 - 01.2022
Sales Representative
Ambit Energy
02.2019 - 12.2019
High School Diploma -
Kingston Technical High School