Jack Burgmeier
Coos Bay,OR
Summary
Experienced customer service and operations professional with a proven track record in leadership, cash management, and relationship-building. With over 2 years of experience in high-volume environments, I have consistently delivered exceptional service while maintaining accuracy, confidentiality, and efficiency. As a Shift Lead at Dutch Bros Coffee and an Assistant Manager at Coming Attraction Theatres, I’ve developed strong team leadership skills, coached staff to meet performance goals, and managed complex customer interactions with professionalism and empathy. My background in handling cash, resolving member concerns, and promoting products has helped build lasting relationships and drive growth. I am committed to creating positive, consultative experiences that empower individuals to make informed financial decisions and achieve their goals.
Overview
3
3
years of professional experience
Work History
Lead Barista
Dutch Bros
01.2025 - Current
- Delivered consistent, high-quality customer service by welcoming guests, managing flow during peak periods, and building genuine relationships
- Accurately handled cash transactions, including payments, change-making, and daily cash counts, ensuring accountability and accuracy
- Resolved customer questions and concerns with professionalism, empathy, and discretion, ensuring positive outcomes and repeat business
- Identified customer needs through conversation and promoted products and specials to support sales goals
- Led and supported a team during high-volume shifts, prioritizing efficiency, accuracy, and strong service standards
- Trained and coached new employees on procedures, customer interaction, and company policies
- Maintained attention to detail while balancing multiple priorities in a fast-paced environment
- Demonstrated trustworthiness and confidentiality when handling cash and sensitive operational information
- Communicated effectively with team members and management to ensure smooth daily operations
Assistant Manager
Coming Attractions Theater
08.2023 - 01.2025
- Supported daily operations of a high-volume entertainment venue while ensuring excellent customer service and efficient workflow
- Supervised staff, assigned responsibilities, and provided guidance to maintain service standards and operational consistency
- Handled cash management responsibilities including register oversight, cash reconciliation, and deposit preparation
- Addressed and resolved customer concerns with professionalism, empathy, and sound judgment
- Ensured adherence to company policies, procedures, and safety standards
- Assisted with training and onboarding new employees, reinforcing expectations for accuracy, service, and professionalism
- Managed competing priorities in a fast-paced environment while maintaining attention to detail
- Communicated effectively with staff and upper management to support smooth operations
- Maintained confidentiality and accountability when handling cash, reports, and operational information
Education
Associate of Science - Business
Southwestern Oregon Community College
Coos Bay, OR06-2025
High School Diploma -
North Bend High School
North Bend, OR06-2023
Skills
- Customer Service Excellence
- Cash Handling and Accuracy'
- Leadership and Staff Management
- Problem Solving and Conflict Resolution
- Operational Management/Efficiency
- Communication
- Adaptability and Time Management
Timeline
Lead Barista
Dutch Bros
01.2025 - Current
Assistant Manager
Coming Attractions Theater
08.2023 - 01.2025
Associate of Science - Business
Southwestern Oregon Community College
High School Diploma -
North Bend High School