Jesus Cruz
Brooklyn
Summary
An experienced manager adept at problem solving, customer servicing. Who is goal-oriented and selecting, orienting, and training employees. Accomplish staff results by communicating job expectations: planning, monitoring, and appraising job results. Consistently seeking opportunities for growth and increasing merchandise knowledge and sales.
Overview
14
14
years of professional experience
Work History
Lead Barista
Patisserie Chanson
New York, NY
01.2023 - 09.2025
- Oversaw daily operations, ensuring high-quality beverage preparation and customer service.
- Trained and mentored new baristas, enhancing team performance and efficiency.
- Developed and implemented new drink recipes, increasing customer satisfaction and engagement.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
Receiving Manager
Lot Less
06.2019 - 12.2022
- - Open store to receive merchandise before operating hours
- - Receive goods, communicate with staff and allocate goods to their stock rooms by dept
- - Organize/scan and sort transfers, BOL, packing list by date. Sort out discrepancies
- - Manage my staff and appoint them to where helps is needed most
- - Communicate with buyers and sellers for orders and schedule dates for shipment
- - Help manage register, store security, bank deposits, office runs, and resupply the store
- - Set up schedules in advance for future shipments and store operations
- - Arrange sales floor in favorable positions and areas of the store for optimal sales
- - Train and manage new staff for my department
Assistant Manager
Kitchen Plus More
01.2016 - 05.2019
- - Stock and restock inventory when shipments arrive
- - Unloaded trucks, stocked shelves and carried merchandise
- - Order supply requests to replenish merchandise
- - Deliver outstanding customer service
- - Print various labels and tags for all merchandise
- - Address customer inquiries and resolve complaints
- - Train staff to deliver outstanding customer service
Receiving Manager
Ricky's NYC
03.2012 - 11.2015
- - Design displays to make the store experience interactive and engaging
- - Arrange sales floor in favorable positions and areas of the store for optimal sales
- - Support the store Manager in overseeing all store inventory activity
- - Order supply requests and restocked inventory when shipments were received
- - Compute sales prices, total purchases and processed payments
- - Maintain visually appealing and effective displays
- - Unloaded trucks, stocked shelves and carried merchandise
- - Authorize payment of invoices and return of merchandise
Education
HS Diploma -
MLK HS
01.2011
Skills
- Attention to detail
- Communication
- Organization
- Customer service
- Data entry
- Time management
- Scheduling
- Critical thinking
- Inventory control
- Team Leadership
Accomplishments
- Redesigned coffee menu for improved readability.
- Memorized ingredients and recipes for 10+ specialty drinks.
- Supervised team of 5+ staff members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Barista
Patisserie Chanson
01.2023 - 09.2025
Receiving Manager
Lot Less
06.2019 - 12.2022
Assistant Manager
Kitchen Plus More
01.2016 - 05.2019
Receiving Manager
Ricky's NYC
03.2012 - 11.2015
HS Diploma -
MLK HS