Jesus Cruz
Brooklyn
Summary
An experienced manager adept at problem solving, customer servicing. Who is goal-oriented and selecting, orienting, and training employees. Accomplish staff results by communicating job expectations: planning, monitoring, and appraising job results. Consistently seeking opportunities for growth and increasing merchandise knowledge and sales.
Overview
14
14
years of professional experience
Work History
Lead Barista
Patisserie Chanson
01.2023 - 09.2025
- Oversaw daily operations, ensuring high-quality beverage preparation and customer service.
- Trained and mentored new baristas, enhancing team performance and efficiency.
- Developed and implemented new drink recipes, increasing customer satisfaction and engagement.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
Receiving Manager
Lot Less
06.2019 - 12.2022
- - Open store to receive merchandise before operating hours
- - Receive goods, communicate with staff and allocate goods to their stock rooms by dept
- - Organize/scan and sort transfers, BOL, packing list by date. Sort out discrepancies
- - Manage my staff and appoint them to where helps is needed most
- - Communicate with buyers and sellers for orders and schedule dates for shipment
- - Help manage register, store security, bank deposits, office runs, and resupply the store
- - Set up schedules in advance for future shipments and store operations
- - Arrange sales floor in favorable positions and areas of the store for optimal sales
- - Train and manage new staff for my department
Assistant Manager
Kitchen Plus More
01.2016 - 05.2019
- - Stock and restock inventory when shipments arrive
- - Unloaded trucks, stocked shelves and carried merchandise
- - Order supply requests to replenish merchandise
- - Deliver outstanding customer service
- - Print various labels and tags for all merchandise
- - Address customer inquiries and resolve complaints
- - Train staff to deliver outstanding customer service
Receiving Manager
Ricky's NYC
03.2012 - 11.2015
- - Design displays to make the store experience interactive and engaging
- - Arrange sales floor in favorable positions and areas of the store for optimal sales
- - Support the store Manager in overseeing all store inventory activity
- - Order supply requests and restocked inventory when shipments were received
- - Compute sales prices, total purchases and processed payments
- - Maintain visually appealing and effective displays
- - Unloaded trucks, stocked shelves and carried merchandise
- - Authorize payment of invoices and return of merchandise
Education
HS Diploma -
MLK HS
01.2011
Skills
- Attention to detail
- Communication
- Organization
- Customer service
- Data entry
- Time management
- Scheduling
- Critical thinking
- Inventory control
- Team Leadership
Accomplishments
- Redesigned coffee menu for improved readability.
- Memorized ingredients and recipes for 10+ specialty drinks.
- Supervised team of 5+ staff members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Barista
Patisserie Chanson
01.2023 - 09.2025
Receiving Manager
Lot Less
06.2019 - 12.2022
Assistant Manager
Kitchen Plus More
01.2016 - 05.2019
Receiving Manager
Ricky's NYC
03.2012 - 11.2015
HS Diploma -
MLK HS