Skilled employee with a strong background in operations and customer service. Proven ability to lead teams, streamline workflows, and maintain high-quality standards. Focused on enhancing productivity and fostering a positive work environment to drive overall success.
Work History
Lead Barista
1 Year 9 Months
Biggby Coffee | 11.2024 - Current
Trained and mentored new baristas on coffee brewing techniques and equipment usage.
Implemented strategies to improve workflow efficiency during peak hours.
Developed and maintained relationships with regular customers to enhance loyalty.
Supervised daily operations to ensure high-quality beverage preparation and customer service.
Resolved customer complaints promptly to maintain satisfaction and retention rates.
Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
Kitchen Hand
11 Months
Sassafras Tea Room | 07.2023 - 06.2024
Prepared ingredients and maintained cleanliness in kitchen environment.
Assisted chefs in food preparation and plating for timely service.
Operated kitchen equipment safely and efficiently to support meal production.
Collaborated with team members to ensure consistency in food quality and presentation.
Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
Plated and presented food following chef requirements.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
Fast Food Worker
1 Month
Chick-fil-A | 04.2023 - 05.2023
Delivered exceptional customer service in high-pressure environments.
Collaborated with team members to streamline order preparation processes.
Greeted customers promptly and took orders to keep flow of traffic moving.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Provided support to crew members, facilitating quick food preparation and delivery.
Collaborated with team members to quickly fill large orders and serve large parties.
Contributed to maintaining a positive work environment by fostering effective communication among team members.
Childcare Assistant
1 Month
Mount Pleasant Church of Christ | 06.2022 - 07.2022
Assisted in implementing daily educational activities for children's development.
Supervised children during playtime, ensuring safety and engagement.
Supported lead teachers in preparing lesson plans and materials.
Monitored children's behavior, providing guidance and conflict resolution.
Developed nurturing relationships with children to foster a positive atmosphere.
Supervised free play and other activities to keep children safe.
Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
Assisted with meal preparation and feeding to meet children's dietary needs.