Elizabeth Furlow

Communicated with customers to accurately process beverage orders and resolve questions, maintaining accuracy while
delivering exceptional service across 4500+ customers daily.
Maintained inventory records by ordering supplies, performing routine stock checks, and reconciling inventory levels,
ensuring accurate product availability and operational continuity

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained accurate inventory counts to meet customer demands and sustain operations.

Collaborated with the shop owner to produce baked goods while maintaining quality standards and ensuring consistency
across daily production.
Developed new recipes using available ingredients to support seasonal offerings and special orders, improving production
efficiency and reducing waste where possible.
Coordinated call scheduling and completed administrative tasks, supporting organized workflows and timely
communication across daily operations.
Leveraged TikTok and other social media platforms to promote the business, contributing to a 54% increase in foot traffic
through data-informed marketing efforts

• Complied with health and safety codes to protect staff and customers.

Coordinated daily operational workflows for a busy airport café, ensuring efficient service, accurate task execution, and
consistent customer support throughout each shift.
Directed shift operations for a team of baristas, improving productivity by 27% through effective task coordination and
workflow organization.

Generated repeat business through exceptional customer service.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.