Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Generic

Grayson Jackson

Kokomo,IN

Summary

Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Lead

Tate Block Vintage & Antiques
08.2023 - Current
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Monitored online sales channels closely for potential growth opportunities within the digital marketplace environment.
  • Ensured accuracy in financial reporting by reconciling daily sales transactions and cash drawer balances.
  • Analyzed sales data, identifying trends and offering recommendations for maximizing profitability at the point of sale level.

Auto Body Technician

AA Auto Body And Collision
12.2023 - 04.2024
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Inspected vehicles to identify and document repair needs.
  • Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Maintenance Technician

Jefferson Manor Assisted Living
03.2023 - 12.2023
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed safety protocols to minimize workplace accidents.
  • Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
  • Adapted quickly to changing priorities and workloads, effectively managing time and resources to complete tasks on schedule.
  • Enhanced facility appearance with thorough cleaning and maintenance of both interior and exterior spaces.
  • Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.

Education

High School Diploma -

Kokomo High School
Kokomo, IN
12.2023

Auto Collision/ Auto Repair

Kokomo Area Career Center
Kokomo, IN
12.2022

Skills

  • Department operations
  • Time management skills
  • Customer Service
  • Advanced Diagnostics
  • Lawn and Grounds Maintenance
  • Problem-Solving
  • Strong Work Ethic
  • Point of Sale proficiency
  • Teamwork and Collaboration
  • Mechanical Maintenance
  • Complex Problem-Solving
  • Verbal and written communication

Certification

  • Automotive Service Excellence (ASE) Certified, [Kokomo Area Career Center]

Volunteer Work

Autism Resource Center Of Kokomo

- I helped organize and host fundraisers to raise money for autism awareness .


KACC Car Show

- I volunteered to assist with monitoring and setting up car shows.


Chilly Willy Challenge

- I created my own fundraiser collecting cold weather clothing for children in need. All proceeds went to Kokomo Urban Outreach.

Timeline

Auto Body Technician

AA Auto Body And Collision
12.2023 - 04.2024

Customer Service Lead

Tate Block Vintage & Antiques
08.2023 - Current

Maintenance Technician

Jefferson Manor Assisted Living
03.2023 - 12.2023

High School Diploma -

Kokomo High School

Auto Collision/ Auto Repair

Kokomo Area Career Center

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Grayson Jackson