Grayson Jarvis
Ypsilanti,MI
Summary
In my year as a quality assurance specialist I have observed too many customer’s being poorly taken care of due to agent missing the opportunity to establish genuine rapport and guide the customer to the best solution for them. I am eager to learn and inspired to represent your company excellently by creating an unmatched experience for your customers.
Overview
5
5
years of professional experience
Work History
Quality Assurance Specialist
Journey Health and Lifestyle
03.2023 - Current
- Responsible for Q.A of company sales agents (outbound & inbound)
- Examine calls for fraudulent misconduct, abuse of company policies and other critical red flag issues that can place Journey in risk legally and ethically
- Be familiar of sales procedure to ensure call quality
- Ensure familiarity with internal software and applications to monitor sales reporting and perform necessary audits as needed
- Help create and improve evaluation form to reflect company's core values
- Submit quarterly reports to sales and executive leadership on identified QA trends, analysis, and recommendations for improvement.
- Retained detailed record of all QA evaluation forms
- Utilize Excel to log identifiable trends our agent display during sales calls
- Document all red flag issues in the new Sales Repository for recording purposes
- Saved organization $20,000 by discovering sales agent's fraudulent practices
- Partner with sales leadership on policy updates, product inventory, shipping, and other relevant sales details necessary for the life cycle of the sales process
Warehouse Lead
Journey Health and Lifestyle
12.2022 - 03.2023
- Reported to Director of Operations about workflow and warehouse improvements
- Collaborated with Director to determine process improvements
- Received shipments to ensure accurate inventory numbers
- Managed frequent cycle counts
- Oversaw corporate inventory audit
- Printed and fulfilled daily orders in a timely manner
- Cleaned and quality checked returned for certified preowned (CPO) products to meet daily quota.
Warehouse Associate
Journey Health and Lifestyle
08.2022 - 12.2022
- Cleaned and quality checked returned items
- Printed, pulled, and shipped daily orders
- Received and processed returns
- Ensured proper storage of returned items.
Substitute Teacher
Colonial Heights Public Schools
09.2020 - 09.2022
- Followed lesson plans designed by absent teachers.
- Kept students on-task with positive reinforcement strategies.
- Kept accurate and current attendance records and assignment sheets
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Enforced school and class rules to maintain order in classroom.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- coordinate with other teachers to ensure classes that need to be covered were covered
Warehouse Associate
Standard Motor Products
06.2021 - 08.2021
- Fulfilled raw material orders to meet production requirements
- Packed finished goods for shipment
- Pulled raw materials for outside orders.
Warehouse Associate
GSK
06.2020 - 08.2020
- Packed vaccines and medicine for shipment to medical facilities
- Performed general warehouse maintenance.
Warehouse Associate
GSK
06.2019 - 08.2019
- Packed vaccines and medicine for shipment to medical facilities
- Performed general warehouse maintenance.
Education
MA - Music Composition
University of Michigan: School of Music, Theater, And Dance
Ann Arbor, MI05.2022
BA - Music Composition (piano specialization)
Shenandoah Conservatory
Winchester, VA05.2020
Skills
- Public Speaking
- Creating a positive work environment
- Remote Video Conferencing
- Customer Focus
- Data Entry
- Personnel Management
- Attentive and Observant
- File Management
Technological Knowledge
- Google Docs
- Google Drive
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Asana
Music
I am an associate music director a small church in Ann Arbor. I
Timeline
Quality Assurance Specialist
Journey Health and Lifestyle
03.2023 - Current
Warehouse Lead
Journey Health and Lifestyle
12.2022 - 03.2023
Warehouse Associate
Journey Health and Lifestyle
08.2022 - 12.2022
Warehouse Associate
Standard Motor Products
06.2021 - 08.2021
Substitute Teacher
Colonial Heights Public Schools
09.2020 - 09.2022
Warehouse Associate
GSK
06.2020 - 08.2020
Warehouse Associate
GSK
06.2019 - 08.2019
MA - Music Composition
University of Michigan: School of Music, Theater, And Dance
BA - Music Composition (piano specialization)
Shenandoah Conservatory
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