Grayson Normand
Alexandria,VA
Summary
Resourceful Marina Dock Hand known for high productivity and efficiently completing tasks. Skilled in boat handling, maintenance of docking facilities, and customer service. Excel at communication, teamwork, and problem-solving to ensure smooth marina operations. Committed to safety protocols and providing exceptional service to boaters. Smart student studying in academic discipline and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.
Overview
1
1
year of professional experience
Work History
Marina Dock Hand
Belle Haven Marina INC
Alexandria , VA
05.2023 - Current
- Maintained accurate records of customer information including boat registration numbers and contact information.
- Inspected docking lines, dock cleats, fenders, and other mooring equipment to ensure they were secure.
- Towed stranded vessels back into open waters when necessary using a towboat equipped with winches.
- Organized storage areas for boating supplies such as life jackets, anchors, ropes, and cleaning supplies.
- Resolved conflicts between customers over issues such as docking space availability or payment disputes.
- Helped maintain cleanliness around the docks by removing debris from water surfaces or walkways.
- Monitored weather conditions in order to ensure safety of vessels docked at the marina.
Front Office Staff Member
Belle Haven Marina INC
Alexandria , VA
05.2023 - Current
- Answered incoming calls from customers and responded to inquiries in a timely manner.
- Performed daily opening and closing duties such as counting money, setting up cash drawer.
- Responded to emails from customers seeking assistance or information.
- Maintained cleanliness of the lobby area at all times.
- Maintained accurate guest records in the system, including arrivals, departures, room assignments and payments.
- Resolved customer complaints promptly in a professional manner.
Intern
Fairfax County Government
Alexandria , Virginia
07.2024 - 07.2024
- Maintained accurate records of all activities performed throughout internship period.
- Prepared reports summarizing project progress and results for management review.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Audited company's legal documents to verify compliant policies and procedures.
Education
West Potomac High School
Alexandria, VA06-2025
Skills
- Waste disposal
- Heavy Lifting
- Dock Maintenance
- Groundskeeping
- Security Monitoring
- Reservation Management
- Customer Service
- Payment Processing
- Mechanical Aptitude
- Flexible Schedule
- Recordkeeping and File Maintenance
- Cash Handling
- Analytical Skills
- Multitasking
Accomplishments
- AP Scholar
- All A honor roll for 3 years straight
Timeline
Intern
Fairfax County Government
07.2024 - 07.2024
Marina Dock Hand
Belle Haven Marina INC
05.2023 - Current
Front Office Staff Member
Belle Haven Marina INC
05.2023 - Current
West Potomac High School
Similar Profiles
Laura ChapmanLaura Chapman
Chief Operating Officer at Belle Haven InvestmentsChief Operating Officer at Belle Haven Investments
Richard JimenezRichard Jimenez
Chef, Waiter, Host at Belle Haven Country ClubChef, Waiter, Host at Belle Haven Country Club
Yves Carla BeliardYves Carla Beliard
Licensed Practical Nurse at Belle Haven Nursing CenterLicensed Practical Nurse at Belle Haven Nursing Center