Gabriella Cumpata

• Delivered outstanding customer service by addressing questions, resolving concerns, and ensuring a seamless shopping experience.
• Assisted with online order pickups, returns, exchanges, and other post-purchase support.
• Worked closely with sales and management teams to maintain smooth front-end operations.
• Helped customers navigate Nordstrom services including, order tracking, and loyalty program inquiries.

• Greeted patients, verified insurance information, and collected payments.
• Scheduled appointments, managed patient schedules, and handled cancellations/reschedules.
• Answered multi-line phones, directed calls, and provided accurate information to patients.
• Maintained accurate and organized patient records, ensuring compliance with HIPAA regulations.
• Processed insurance claims and managed patient billing inquiries.

• Assisted in successful completions of projects by coordinating tasks, monitoring progress, and maintaining documentation.
• Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
• Planned, monitored and analyzed projects to meet goals.
• Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.

• Demonstrated expertise in mixing drinks, including classic cocktails and unique creations, to meet customer preferences.
• Demonstrated passion for craft beer, engaging with customers to discuss beer styles, recommend pairings, and promote brewery products.
• Engaged in upselling and promotion of specials to increase sales and enhance customer satisfaction.

• Demonstrated extensive knowledge of over 100 different tequila varieties, brands, and production methods, providing expert recommendations and guidance to customers.
• Managed multiple tables simultaneously, prioritizing tasks to deliver prompt and efficient service.
• Engaged in upselling and promotion of specials to increase sales and enhance customer satisfaction.

• Provided exceptional customer service by engaging with patrons, anticipating their needs, and ensuring positive

experience.

• Demonstrated extensive knowledge of different alcohol varieties, brands, and production

methods, providing expert recommendations and guidance to customers.

• Engaged in upselling and promotion of specials to increase sales and enhance customer satisfaction