Grece Fontanez
Orlando
Summary
Highly motivated and enthusiastic professional with experience in the recreation and hospitality industry. Proven success in providing excellent customer service, ensuring all guests have a safe and enjoyable experience. Dedicated to continuously learning new skills and best practices to stay up to date with industry trends.
Self-motivated professional experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment.
Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Overview
9
9
years of professional experience
Work History
Attractions Attendant
Universal Orlando Resort
07.2019 - Current
- Demonstrated excellent customer service skills to ensure guest satisfaction.
- Greeted guests in a friendly manner upon arrival to the attraction.
- Ensured that safety protocols were followed at all times.
CNA
Orlando Health
09.2021 - 12.2022
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to customers at all times.
Assistant Store Manager
Windsor Fashions
04.2017 - 07.2019
- Coordinated with manager to set specific and actionable goals based on established KPIs.
- Coached employees on customer service and selling techniques.
- Maintained organized store environment for customer and employee health and safety.
- Developed strategies for increasing customer loyalty and retention.
- Assisted in recruiting process, hiring and retaining top talent.
- Created work schedules to maintain top-quality customer service and lower labor costs.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Built employee knowledge with training and mentoring.
- Taught loss prevention practices and policies to minimize shrink.
- Organized team meetings, trainings and provided feedback on performance.
Education
Cosmetology License - Cosmetology
Aveda Institute
Orlando FL 05.2024 - 05/2025
Valencia College
Orlando, FL 08.2020 - 05/2023
Skills
- Patience and empathy
- Safety awareness
- Safety procedures
- Cleanliness standards
- Cash handling proficiency
- Interpersonal relations
- Foreign language fluency
- Customer service
Languages
Spanish
Timeline
Cosmetology License - Cosmetology
Aveda Institute
05.2024 - 05/2025
CNA
Orlando Health
09.2021 - 12.2022
Valencia College
08.2020 - 05/2023
Attractions Attendant
Universal Orlando Resort
07.2019 - Current
Assistant Store Manager
Windsor Fashions
04.2017 - 07.2019