Grechem Osuna
Tucson,AZ
Summary
Bilingual customer service and administrative professional with experience in education, military child development, payroll, and administrative support. Skilled in customer communication, data entry, recordkeeping, handling sensitive information, problem-solving, and managing multiple priorities in fast-paced environments. Experience working with families, employees, and diverse customers while maintaining professionalism, accuracy, and confidentiality. Proficient in Microsoft Office and computer-based systems. Fluent in English and Spanish with a strong commitment to providing compassionate, high-quality service to Veterans and their families.
Overview
1
1
Language
7
7
years of professional experience
Work History
Preschool Teacher
Lutheran School
Tucson, Arizona
04.2023 - 08.2025
- Provided professional and compassionate service to children and families in a preschool educational environment.
- Communicated daily with parents and staff regarding the activities, needs, schedules, and progress of children.
- Maintained accurate classroom records, schedules, documentation, and student information.
- Managed multiple responsibilities simultaneously while maintaining a safe, organized, and welcoming environment.
- Responded to questions and concerns from parents and staff with patience, professionalism, and empathy.
- Used problem-solving and critical-thinking skills to address daily classroom situations and determine appropriate solutions.
- Maintained confidentiality when handling student and family information.
- Collaborated with teachers and school staff to ensure consistent communication and effective daily operations.
- Organized educational materials, classroom activities, schedules, and supplies.
- Followed established policies, procedures, safety requirements, and organizational standards.
USMC Child and Youth Program Assistant
CDC
Oceanside, California
01.2022 - 12.2022
- Supported daily operations in a military Child Development Center serving young children in a structured and safety-focused environment.
- Provided attentive supervision and assistance to children while supporting their developmental, social, and educational needs.
- Prepared and maintained classroom activity areas, educational materials, and supplies.
- Assisted with daily learning activities and maintained an organized environment for children and staff.
- Communicated professionally with staff and families regarding children's daily activities and needs.
- Assisted staff with daily responsibilities and maintained a cooperative, team-oriented work environment.
- Followed established safety, cleanliness, and childcare procedures.
- Maintained accurate records and supported routine administrative tasks as assigned.
Quality / Administrative Support
Medtronic
Empalme, Sonora
08.2018 - 10.2019
- Supported daily administrative and quality-related activities in a structured corporate environment.
- Supervised and followed up with personnel to ensure assigned duties were completed accurately and on time.
- Maintained organized inventory records and supported accurate tracking of materials and supplies.
- Data entry, Excel, Microsoft Word, Outlook, reports, spreadsheets
- Solidwork
- Entered and maintained information using computer systems.
- Communicated with team members to coordinate tasks and resolve operational questions.
- Maintained attention to detail while working with records, information, and established procedures.
- Supported a professional and organized work environment while managing multiple priorities.
- Provided training sessions for personnel on proper quality assurance techniques and procedures.
- Organized quality data for employer reporting and reviews.
- Supported internal audits and prepared required quality materials.
- Communicated quality issues with staff and supervisors.
- Tracked nonconformance reports and follow-up actions.
Customer Service / Payroll Assistant
Masjet
Guaymas , Sonora
12.2018 - 08.2019
- Provided administrative and customer service support in a professional business environment.
- Processed payroll information, including employee pay, deductions, and payroll records.
- Entered and updated employee information in payroll systems.
- Maintained accurate employee records and processed changes involving exemptions, insurance coverage, savings deductions, job titles, and department transfers.
- Handled confidential employee information with attention to accuracy and detail.
- Responded to employee questions regarding payroll and administrative information.
- Maintained organized records and completed data entry within established procedures and timelines.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Coached customer service representatives on effective communication techniques.
- Delivered high-quality customer service at all times.
- Managed client relationships by providing exceptional customer service.
- Provided customer service in a fast-paced environment.
- Trained new customer service representatives on product knowledge and customer service techniques.
Education
Universidad Tecnologica De Guaymas
Guaymas, Sonora, MexicoSkills
- Customer Service
- Administrative Support
- Bilingual Communication
- English & Spanish
- Data Entry
- Military Community Experience: Previous professional experience supporting children and families within a US military installation
- Record Management
- Confidential Information Handling
- Empathy and compassion
- Microsoft Office
- Computer Systems
- Internet & Online Applications
- Documentation
- Problem Solving
- Critical Thinking
- Attention to Detail
- Organization & Time Management
- Multitasking
- Team Collaboration
- Professional Communication
- Family & Customer Relations
- Child Development & Supervision
Languages
Spanish
Native/ Bilingual
Timeline
Preschool Teacher
Lutheran School
04.2023 - 08.2025
USMC Child and Youth Program Assistant
CDC
01.2022 - 12.2022
Customer Service / Payroll Assistant
Masjet
12.2018 - 08.2019
Quality / Administrative Support
Medtronic
08.2018 - 10.2019
Universidad Tecnologica De Guaymas